With RT 4.0, I had a cron job, running once a day, with a script that would send an email reminder to owners of tickets past their due date:

http://requesttracker.wikia.com/wiki/DueDateRemindersByEmail

0 3 * * *       /path/to/DueDateRemindersByEmail.pl

Now that I'm upgrading to 4.2, is there a built-in mechanism to accomplish this, or do I have to keep using the script?


--
Florin Andrei
http://florin.myip.org/
--
RT Training - Boston, September 9-10
http://bestpractical.com/training

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