I'm considering implementing a method of telling those that need to know when a
ticket has been in our triage queue untouched for a predetermined amount of time
(say, five minutes). I'd like to poll this queue and, if a ticket which meets
these requirements exists, send an email out telling people
I do it using days, not minutes, but the concept is the same. Try using a
cron job that runs every 2 minutes. The perl API makes it easy to read
ticket values, so it would be pretty straightforward to compare Updated to
now() and send an e-mail if the difference is > 5min. It's possible this
I too do it on a daily basis... but I used the rt-remind script.
http://www.cs.kent.ac.uk/people/staff/tdb/rt3/
they have a few scripts, and I use them all on my 3.6 box.
On Tue, 27 Nov 2007 16:33:50 -0500
Mathew Snyder <[EMAIL PROTECTED]> wrote:
> I'm considering implementing a method of telli
This is the script I came up with:
#!/usr/bin/perl
use warnings;
use strict;
use lib '/usr/local/rt3/lib';
use lib '/usr/local/rt3/local/lib';
use RT;
use RT::Tickets;
use RT::Users;
use MIME::Lite;
use Date::Parse;
RT::LoadConfig();
RT::Init();
my $tix = new RT::Tickets(RT::SystemUser);
$tix->F
Hi Mathew,
Start by printing out the applicable elements ([0] - [5] and [8]) from
localtime(str2time($ticket->Created)) and comparing them to what you see in
RT, then print the same elements from localtime(time) and see what you
get. If it's a timezone or DST issue you can compensate for it.
Forgive my ignorance but, I'm not seeing how to compare them to what I see in
RT.
Elements 0-5 and 8 from localtime(str2time($ticket->Created):
54 3 18 28 10 107 0
What the Created field for the ticket I'm looking at says:
Wed Nov 28 13:03:54 2007
Elements 0-5 and 8 from localtime(time());
52 4
