Hi Matt,
Based on what you've said, it looks more complicated than it needs to
be. If all you want to do is fire a scrip when an incoming e-mail subject
line matches a string and the the user is a privileged user, you can use
something like this:
Description: Reset request from privileged u
I want to use a different template for the autoreply for a single queue.
Basically, I'll be matching the subject to a predetermined string. This string
will only be used by privileged users but, to make certain that only they will
receive this auto reply, I want to set the condition for the scrip
