Wonderful. Worked like a charm. I also modified the Elements/
SelectUser file to reflect the Owner drop-down box (during new ticket
creation) to show RealName instead of Name.
Thanks,
Prakash
On Sep 10, 2007, at 1:42 PM, Schincke, Keith D. (JSC-IT)[MEI] wrote:
Hey Prakash,
In your html/Tic
Hey Prakash,
In your html/Ticket/Elements/ShowUserEntry file, change <%$User->Name%>
to <%($User->RealName)>. You should save the new file into your local RT
html directory.
I have written a couple of patches to do this in other areas:
http://rt.bestpractical.com/view/AdminUser-fullname-list-3.6
