Re: [rt-users] RTFM howto modify the way how articles are inserted ?

2006-12-12 Thread Jodok Ole Muellers
Thanks Jesse, I am already running RTFM v2.2.0RC2, I simply didn't find that option. I was just to blind to see it. For the list: It can be found here: Configuration -> Classes -> -> Basics or https://rt3.myserver.tld/rt3/Admin/RTFM/Classes/Modify.html?id=1 Is a bunch of checkboxes like these

Re: [rt-users] RTFM howto modify the way how articles are inserted ?

2006-12-11 Thread Jesse Vincent
On Mon, Dec 11, 2006 at 04:37:30PM +0100, Jodok Ole Muellers wrote: > Hello, > > We created a custom field for RTFM Articles called "Description" > which is an textarea that usually contains an HOWTO that gets replied from > our helpdesk to the requestors. Give the latest RTFM 2.2RC a shot. It

RE: [rt-users] RTFM howto modify the way how articles are inserted ?

2006-12-11 Thread Norton, Ian
Hi Jodok, > We created a custom field for RTFM Articles called "Description" > which is an textarea that usually contains an HOWTO that gets > replied from our helpdesk to the requestors. > > It will be inserted like this in the ticket: > > 1 #9: HOWTO request a password reset. > 2