Shawn,
RT should work the way you want without modification. You just need to
assign the global group rights "CreateTicket" and "ReplyToTicket" to the
Everyone system group
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Shawn Wilson
Sent: Friday, Nove
Shawn,
The other piece that you need is a very good spam filter before
you pass the message to RT, preferably with a quarantine function so
that you can release valid mail to RT automatically. We use DSPAM
and are very happy with it.
Ken
On Fri, Nov 30, 2007 at 03:05:58PM -0500, Todd Chapman wro
I would give Unprivileged users the right CreateTicket and then modify
RT code to refuse to create users with email not matching some
pattern. Better yet, store the pattern in the config file.
-Todd
On 11/30/07, Shawn Wilson <[EMAIL PROTECTED]> wrote:
> The way i want this to work - any user on o
