Hi Kenh, The questions you have brought up have been discussed previously, you may want to check the list archives and the wiki. You can find A LOT of answers below, these are my first lines of attack when I encounter a problem/question. These are going to be two very useful links for you :)
http://www.gossamer-threads.com/lists/rt/users/ http://wiki.bestpractical.com/view/HomePage From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of KENH KASA Sent: Wednesday, September 26, 2007 10:52 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] include cc list from email into RT cc list When a user submits a ticket to RT, he/she also sends the email as cc to others (MS Exchange), if so can RT be configured such that the cc list in the email is caputred by RT and is included in the cc list of the ticket? I'm using RT 3.6.4. thanks ed ________________________________ Be a better Globetrotter. Get better travel answers <http://us.rd.yahoo.com/evt=48254/*http:/answers.yahoo.com/dir/_ylc=X3oD MTI5MGx2aThyBF9TAzIxMTU1MDAzNTIEX3MDMzk2NTQ1MTAzBHNlYwNCQUJwaWxsYXJfTklf MzYwBHNsawNQcm9kdWN0X3F1ZXN0aW9uX3BhZ2U-?link=list&sid=396545469> from someone who knows. Yahoo! Answers - Check it out.
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