On Nov 28, 2007 1:49 AM, Gene LeDuc [EMAIL PROTECTED] wrote:
Hi Mark (and Askar),
After reviewing my previous advice, I've changed my mind. This should be
a cleaner solution.
Hi Gene
Thanks again what if we do not to sent user/password to user which created
the ticket will this script
The stuff I supplied doesn't send login credentials, or anything else in
particular. It just modifies a scrip so that it will not send an email (in
response to an incoming email) to non-AdminCcs if a specific custom field
exists in the ticket and has some value assigned to it.
If an email
2
603-528-6937 FAX
-Original Message-
From: Gene LeDuc [mailto:[EMAIL PROTECTED]
Sent: Monday, November 26, 2007 4:27 PM
To: Mark Fuller
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] take and resolve actions via email
Hi Mark,
I'm not sure how you could change
On Nov 26, 2007 9:28 PM, Gene LeDuc [EMAIL PROTECTED] wrote:
This doesn't answer your question about special features, but it does tell
you a way to do what you want to do.
I resolve tickets via e-mail using 3.6.3 with a fairly simple scrip. When
someone opens a ticket, I send out 2
Subject: RE: [rt-users] take and resolve actions via email
Hi Mark,
I'm not sure how you could change a correspondence transaction to a
comment. However...
If I wanted to just change the way that email is sent (only AdminCcs
getting an email), I'd add a custom field to the queue called
NoCorrespond
To: Mark Fuller; Asrai khn
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] take and resolve actions via email
Hi Mark (and Askar),
After reviewing my previous advice, I've changed my mind. This should be a
cleaner solution.
1. Don't mess with your templates.
2. I don't know
Fuller
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] take and resolve actions via email
Hi Mark,
I'm not sure how you could change a correspondence transaction to a
comment. However...
If I wanted to just change the way that email is sent (only AdminCcs
getting an email), I'd add
Hi Askar,
This doesn't answer your question about special features, but it does tell
you a way to do what you want to do.
I resolve tickets via e-mail using 3.6.3 with a fairly simple scrip. When
someone opens a ticket, I send out 2 e-mails. The first goes to the user
who opened it - they
@lists.bestpractical.com
Subject: Re: [rt-users] take and resolve actions via email
Hi Askar,
This doesn't answer your question about special features, but it does tell
you a way to do what you want to do.
I resolve tickets via e-mail using 3.6.3 with a fairly simple scrip. When
someone opens a ticket, I send
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Gene LeDuc
Sent: Monday, November 26, 2007 11:29 AM
To: Asrai khn
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] take and resolve actions via email
Hi Askar,
This doesn't answer your question about
: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] take and resolve actions via email
Hi Mark,
Here's the scrip we use to resolve tickets via e-mail.
In order to resolve a ticket this way, the e-mail must be from an AdminCc
for that queue and it must contain the word Ok on the first
-
From: Gene LeDuc [mailto:[EMAIL PROTECTED]
Sent: Monday, November 26, 2007 12:26 PM
To: Mark Fuller
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] take and resolve actions via email
Hi Mark,
Here's the scrip we use to resolve tickets via e-mail.
In order to resolve a ticket this way
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