-Original Message-
Taan,
I'm looking for a way not to change the ticket owner; in case
of external support,
I don't want to change the ticket owner to the external
person; that's what I mean with
not loosing control.
* Shall we open a new ticket, make the external person
Steve,
i agree; it is a good answer
but all correspondence from the external
gets unfiltered to the client;
And that is what I don't want
Any further suggestions ?
Wolfgang
Stephen Turner [EMAIL PROTECTED]
schrieb am 13.10.2006 16:34:56:
-Original Message-
Taan,
I'm
