notify an e-mail address based on the CF value.
Basically, I need some help with Perl to accomplish this...
Kurt Engle
From: "Josh Narins" mailto:jnar...@seniorbridge.com>>
To: "Kurt Engle" mailto:en...@4j.lane.edu>>, "rt-use
fined.pm:64)
If I remove the 'my $ownerid = $orgs{$cfvalue};' line the error goes away and,
of course, the last line does not work.
Kurt Engle
Network Engineer
Eugene 4J Schools
From: "Kenneth Crocker"
To: rt-users@lists.bestpractical.com
Sent: Thursday, December 2
the ticket.
Does that change this process?
Kurt Engle
From: "Kenneth Crocker"
To: rt-users@lists.bestpractical.com
Sent: Thursday, December 2, 2010 9:25:25 AM
Subject: Re: [rt-users] Notify based on CF
Kurt,
I agree with Kevin. The following is a simple scrip that sets the Owner
o not have a problem populating the CF of a ticket. What I do need is a way
>> to test that value and then notify an e-mail address based on the CF value.
>>
>> Basically, I need some help with Perl to accomplish this...
>>
>> Kurt Engle
>>
>>
>> ---
gt;
> Basically, I need some help with Perl to accomplish this...
>
> Kurt Engle
>
>
> --
> *From: *"Josh Narins"
> *To: *"Kurt Engle" , "rt-users" <
> rt-users@lists.bestpractical.com>
> *Sent: *Thursday, Dece
Engle
From: "Josh Narins"
To: "Kurt Engle" , "rt-users"
Sent: Thursday, December 2, 2010 6:26:56 AM
Subject: RE: [rt-users] Notify based on CF
Do you want a partial solution, to get started?
I installed RT::Extension::ExtractCustomFieldValues and I t
the matching and set the owner, and
another to do the notification?
Thanks for the help,
Kurt Engle
From: "Kevin Falcone"
To: rt-users@lists.bestpractical.com
Sent: Thursday, December 2, 2010 7:03:03 AM
Subject: Re: [rt-users] Notify based on CF
On Wed, Dec 01, 2010 at 04:
On Wed, Dec 01, 2010 at 04:04:59PM -0800, Kurt Engle wrote:
>I am interested in setting up a notification tree based on a Custom Field
> value. Basically, I
>have one Q that accepts tickets from multiple physical locations. I have a
> tech at each
>location. I would like the tech at l
Do you want a partial solution, to get started?
I installed RT::Extension::ExtractCustomFieldValues and I think your first step
would be to add a Scrip for "On Create" with action "Extract Custom Field
Values" but exactly what you'd need to do then eludes me. Something like
"Create a templat
