my $created = $self->TicketObj->CreatedObj;
$created->Add...;
my ($status, $msg) = $self->TicketObj->SetDue( $created->ISO );
$RT::Logger->error("Couldn't set due date: $msg") unless $status;
On Wed, Oct 22, 2008 at 5:46 PM, Violetta Wawryk
<[EMAIL PROTECTED]> wrote:
>
> Hi,
>
> yes I am doing tha
Hi,
yes I am doing that already, but they add the days to the current date
and not the Created date. Does anyone actually know how I can tell the
perlthing to use the created date and not the current date. That would
be very helpful.
Thanks.
Violetta
Ruslan Zakirov schrieb:
> Look into RT::
Look into RT::Date class - lib/RT/Date.pm there are several simple
methods to add time to the date.
On Tue, Oct 21, 2008 at 6:29 PM, Violetta Wawryk
<[EMAIL PROTECTED]> wrote:
> Hi,
>
> can anyone tell me how I can set "Due" depending on the "Created"-Date?
>
> I know how to get the the Creationda
Violetta,
In the "Basics" screen of a Queue (Configuration->Queues->select Queue)
you will see the "Requests should be due in" field. If set to a value
greater than 0, the due date will be automatically set. That should do
it. However, that means that ALL requests that come in will get
