Hi Wolfgang,
If you need to manually filter all input from contractors before sending
it to requestors then having the contractors send you emails which you
cut-and-paste or forward to the appropriate ticket is about as simple as
you can make it.
You could also pass all contractor mail through rt
Taan,
I'm looking for a way not to change the ticket owner;
in case of external support,
I don't want to change the ticket owner to the external
person; that's what I mean with
"not loosing control".
* Shall we open a new ticket, make the external person
the ticket owner an link this new ticket
