On Mon 10.Aug'09 at 12:00:35 -0700, Joel Hartshorn wrote:
> Is there a simple way to make the sender of an emailed ticket the owner upon
> receipt instead of "Nobody"?
>
> Joel Hartshorn
> Internet Engineer/New Media
> The Seattle Times Company
> 206 464 2323
> nwsource.com | seattletimes.com
On Tue 11.Aug'09 at 17:00:47 -0500, Martin Dorschler wrote:
> Upon digging further I find the following error in the syslog
>
>
>
> Aug 11 16:51:30 requesttracker RT: Scrip 15 IsApplicable failed: Bareword
> "Change" not allowed while "strict subs" in use at (eval 1380) line 1. (/usr/
> shar
On Fri 14.Aug'09 at 12:53:49 -0700, Ken Crocker wrote:
> To all Install experts,
>
> I have a couple questions about the configure parameters for installing 3.8.4.
>
>
> 1. What does "--with-PACKAGE[=yes]" do for me?
That's an example of syntax.
--with-graphviz, for example, is how you mi
Hi everybody,
As many of you know, Best Practical sends me out a couple times a year
to do public RT training classes, mostly aimed at RT administrators and
developers. Generally, we do Boston, San Francisco and "Somewhere in
Europe."
In the past, we've done european training Amsterdam, Berlin
Kenn,
Can you send more of the log of what happens?
"Ken Crocker" wrote:
>To List,
>
>In installing 3.8.4, I got the following warnings:
>
>configure: WARNING: you should use --build, --host, --target
>configure: WARNING: invalid host type:
>
>Seeing as this is MY first install, can anyone enlig
On Fri, Sep 04, 2009 at 08:50:55PM +0530, H Manohar rayker wrote:
> Hi,
>
>
>
> Mails received to RT with "Content-type: multipart/mixed;
> boundary="--=_1252065429-28139-0" in the mail header info are not
> getting displayed back while replying or corresponding back VIA RT ( i.e,
>
On Wed 9.Sep'09 at 6:57:46 -0700, Sean McCreadie wrote:
> I haven’t seen a status report since the one in March, are there any updates?
> I am looking to upgrade my system soon but understand RT4 will be a major
> upgrade, so Im anxious to see it released. Thank you.
We're hard at work. It'
On Wed, Sep 09, 2009 at 03:05:48PM -0700, Sean McCreadie wrote:
> OK thanks good to know. So a release date is 2010? Ill work on upgrading
> production to 3.8.4, hopefully there will be some sort of upgrade path to 4.0
> when it is released? Thanks for all the hard work and a great product!
On Thu, Sep 10, 2009 at 09:56:30AM +0200, Tariq Doukkali wrote:
> Hi,
>
> on version 3.8.1 is it possible to edit comments after I created them??? On
> version 3.2.1 exists an edit button to do that !!!
Can you show us a screenshot of your 3.2.1 instance? That certainly
wasn't a stock featur
On Thu 10.Sep'09 at 11:02:37 +0200, Tariq Doukkali wrote:
>
> Hi,
>
> as attachment you find a screenshot of 3.2.1 instance.
That's definitely a local customization to 3.2.
>
> Many Thanks
>
> -Ursprüngliche Nachricht-
> Von: Jesse Vi
On Thu, Sep 10, 2009 at 08:19:44PM -0700, David Griffith wrote:
>
> Related to this automatic creation, I'm having a problem with people
> thinking that they should log in with their username portion of their
> email address. This leads to users having two accounts: one with and one
> witho
On Tue, Sep 15, 2009 at 08:46:15AM -0700, Ken Crocker wrote:
> To list,
>
> Does anyone know what the latest viable Perl versio we can use for RT
> 3.8.x is? We trying to get grid of a bunch of perl versions here and I
> want to ensure we are using the latest for RT. Thanks.
5.8.9 or 5.10.1
> Could you give any more information on this? I ask because we're
> supporting users running RT 3.6 in Debian stable with Perl 5.10.0,
> as well as RT 3.6 in Debian oldstable with Perl 5.8.8,
> and I'm curious as to what possible problems we might be in for
> (though we've seen none).
>
> Here a
> Today I have an additional need, a need for heavily checked web
> forms with workflow, with absolutely minimal effort required
> to create a (simple) form and associated workflow. It's easy
> to imagine a web interface with drop-down boxes (filled from
> LDAP) that creates a ticket, but I'm look
On Mon, Sep 21, 2009 at 07:15:09PM -0700, Behzad Mahini wrote:
> I have done a fresh installation of RT 3.8.4, and have done no
> modifications of any sort to the default installation.and was
> preparing to do my database backup (using mysqldump),and noticed the
> only table that has
On Fri, Sep 18, 2009 at 05:24:24PM -0700, Jeff Scheller wrote:
> I am looking to implement a change control process which will require the
> approval from any 2 of a group of 3 individuals in order to be completed.
> Seems there is a bunch of scrips out there which allow multistage serial
>
On Tue, Sep 22, 2009 at 01:21:35PM -0400, Mauricio Tavares wrote:
> I've asked this in the channel but could use more than one sentence:
> what is the current status of using sqlite as the db for RT? Where I
> work at they like sqlite a lot but from what I have read so far (could
> be o
On Tue, Sep 22, 2009 at 11:40:03AM -0700, Tom Lahti wrote:
> > SQLite is primarily intended for development and testing environments.
> > It's not well-suited to a multi-user production environement for RT.
>
> Actually, I think SQLite's mission is to provide a lightweight database for
> indivi
>
> While I'm waiting (it certainly doesn't sound as if RT4
> is coming for Christmas 2009), it seems to me from your
> message that today, admins can create forms and views
> using their keyboard? Sorry if haven't been keeping up
> with the technology, but to me RT didn't support forms,
> in t
On Tue, Sep 22, 2009 at 01:50:27PM -0700, Behzad Mahini wrote:
> Here are the results of the manual install associated to "prove -lv t/
> anythiing_that_fails" for all of the failing tests ('perl
> Makefile.PL' & 'make test' steps resulted in the same output as I had
> already reported in
> $ sudo prove -blv t/get_public_keys.t
> t/get_public_keys.t ..
> 1..3
> gpg: WARNING: unsafe permissions on homedir `test'
> not ok 1
> not ok 2
> not ok 3
> subkeys fail comparison; this is a known issue with GnuPG 1.0.1 at t/
> get_public_keys.t line 92.
> Failed 3/3 subtests
>
> Test Summar
production environment. That's not a supported configuration. I have no
idea how badly it might hurt you.
Jesse Vincent (RT's Architect)
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> with 300 tickets on a machine running on xen, it's been unusable. took about
> 15 seconds just to show a ticket. the problem was disk io. underlying disk
> space was a hardware raid1 on SAS disks. now with mysql, it takes about 2
> seconds to show a ticket.
That still sounds really high. Do yo
On Wed, Sep 23, 2009 at 11:21:04AM -0400, Mauricio Tavares wrote:
> When an email is sent to RT, how is an user uniquely identified?
> EmailAddress and RealName?
Out of the box, it's by email address.
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On Wed, Sep 23, 2009 at 11:24:58AM -0400, Mike Johnson wrote:
> Greetings,
>
> So I did my homework... and I"m looking for anyone that has tested large
> attachments.
I've put attachments of a couple hundred megs into RT. The biggest
thing you'll want to do is to turn the timeouts on the ma
On Wed 23.Sep'09 at 18:33:13 -0700, Behzad Mahini wrote:
> Ok, I made the umask to be strict on the entire 'test' directory
> (recursively), and ran the "make test", and then "prove -lbv
You most certainly want -bv and not -lbv.
> failing_cases "and some of the warnings/errors went away.
>
On Thu, Sep 24, 2009 at 02:28:28PM -0400, Johnathan Bell wrote:
> Here's the situation; in our organization, one staff member can have
> several email aliases--these make the email address "prettier" and
> easier to say/remember. However, this creates a problem with some of
> our users, in
On Wed, Sep 23, 2009 at 11:44:25PM -0400, Lander, Scott wrote:
> All,
>
>I have a need to link together RT tickets and Trac tickets.
> Essentially, we do our change control within Trac. So, in RT, I have a CF
> "Change Control", which, if set, I would like to have it link to the Tra
On Fri, Sep 25, 2009 at 09:03:56AM -0700, Behzad Mahini wrote:
> Hoping this additional piece of Information from Apache 'error_log"
> file would provide more clue for debugging:
Out of curiousity, is there anything interesting in your syslog or
database error log?
>
>
>
> [error]: FAI
gt;>>lib/RT/Config.pm line 738.
> >>>
> >>>[Fri Sep 25 16:59:45 2009] [crit]: Can't locate RT/FM.pm in @INC
> >>>(@INC contains: /usr/local/src/oppresso/rt-3.8.4/lib /ngs/app/rt/
> >>>oppresso/rt-3.8.4/lib /Library/Perl/Updates/5.8
On Fri, Sep 25, 2009 at 06:28:09PM -0700, Behzad Mahini wrote:
> Here is what I received (and 12 matches with the id for my 'root')
>
> [Sat Sep 26 01:25:15 2009] [warning]: 12 at ./replace_password.pl line
> 15. (./replace_password.pl:15)
> [Sat Sep 26 01:25:15 2009] [warning]: 0That is alre
Configuration > Global > User Rights > user_xyz was Granted
> ModifySelf
Can any of your other users log in?
>
> -Behzad
>
>
> On Sep 28, 2009, at 8:32 AM, Jesse Vincent wrote:
>
> >
> >
> >
> >On Fri, Sep 25, 2009 at 06:28:09PM -0700, Behz
On Mon, Sep 28, 2009 at 03:23:53PM -0400, Todd Chapman wrote:
> All,
>
> I am customizing RT to add an attribute to transactions that meet
> certain criteria. The script below is meant to update all the existing
> transactions but after a while the Mysal server goes away. Is there
> anything ob
ones.
> >
> >-Behzad
> >On Sep 28, 2009, at 8:44 AM, Jesse Vincent wrote:
> >
> >>
> >>
> >>
> >>On Mon, Sep 28, 2009 at 08:42:11AM -0700, Behzad Mahini wrote:
> >>>None whatsoever. Everything was working fine prior to the M
On Mon, Sep 28, 2009 at 05:09:49PM -0700, Jo Rhett wrote:
> One of the managers here wants to rename the Nobody user to have a
> different name.Can this be done without a code change?
To a first sapproximation, no, you can't do that. It would take some
real work.
>
> (I'm leaving SVcolo
On Tue, Sep 29, 2009 at 09:55:00AM -0700, Ken Crocker wrote:
> Jo Rhett & Jesse & List,
>
> Couldn't you just run an SQL on the DataBase and change the "Name" field
> on the USER table for ID = 10 to be whatever you want? Unless RT has a
> lot of "hard-coded" logic looking for the literal "No
On Wed 30.Sep'09 at 14:05:39 +0200, Bernhard wrote:
> Hi,
>
> running RT 3.8.4 on CentOS 5.3 and MySQL 5.0.45
> had this issue twice recently - a ticket would miss the mail itself even
> though it would display attachments.
> no date, no history, no body, no mail.
>
> mails came from gmail an
On Fri 25.Sep'09 at 7:08:24 +0200, Lorens Kockum wrote:
> On Wed, Sep 23, 2009 at 05:19:51AM +0900, Jesse Vincent wrote:
> > > Sorry if haven't been keeping up
> > > with the technology, but to me RT didn't support forms,
> > > in the sense "c
On Wed, Oct 07, 2009 at 04:48:40PM +0100, Justin Hayes wrote:
> Hi guys,
>
> For me IE7 seems to render 3.8.4 differently to IE8, Safari and
> Firefox. It's missing all the nice round edges on the various buttons
> and panel headers etc, and generally doesn't look as nice.
>
>
> Is that e
On Wed, Oct 07, 2009 at 12:01:53PM -0400, Steve Scaffidi wrote:
> What's the interest out there for a several-order-of-magnitudes-faster
> set of export-import scripts a-la RT::Extension::RT2toRT3 ?
>
> I currently have code capable of exporting the data from an RT
> database with over 181,000
The nice folks at XS4ALL put together a high-performance RT2-RT3.8
converter. It might be of use to you guys:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg21759.html
Best,
Jesse
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On Wed, Oct 07, 2009 at 04:12:26PM +0200, Bernhard wrote:
> Hi Jesse,
>
> thank you for responding - after playing around a bit I found the following:
> For the one ticket with attachment, I find only the filename and the
> file itself in the attachments table, all other information is empty.
On Fri, Oct 09, 2009 at 09:45:16AM +0530, Arun Balaji wrote:
> Hello Experts
>
> Please help me to proceed further steps in RT. I am a newbie in RT.
>
> I am using RT3 in RHEL5. here with i am sending my files and log details.
>
> [Fri Oct 09 15:10:40 2009] [error] Can't locate Extension/Qu
On Fri, Oct 09, 2009 at 11:44:44AM -0400, Jason A. Smith wrote:
> I am in the process of preparing a new upgraded RT server and after
> dumping our current DB, loading it into the new test RT server and
> following the DB upgrade procedures, everything seems to look okay,
> except for missing ti
On Mon, Oct 12, 2009 at 10:00:09AM +0200, Bernhard wrote:
> Hello again,
>
> back to this issue - it happened again.
> Please give me directions on how to give you enough information to
> analyse the problem...
> Cut short: mails do arrive in the tracker, but are not displayed - no
> error me
sking
about have been rewritten several times.
I'm fairly certain that you won't see the same failure with a modern RT,
but if you do, I promise we'll be a lot more receptive to that bug
report.
Best,
Jesse Vincent
Best Practical
___
On Tue, Oct 20, 2009 at 09:36:42AM -0400, Roode, Eric wrote:
> I am sure this is a simple one, but my google-fu is weak.
>
> How do you add more than one address to the "one-time CC" field on the
> "Reply" page? I tried separating the addresses with spaces, but that
> did not work. Commas?
On Thu, Oct 22, 2009 at 04:57:02PM +0100, Dominic Hargreaves wrote:
> Hi,
>
> I'm looking at cleaning up our local RT3 deployment, and one of our
> patches adds QuickResolve and QuickDelete links to the ticket view.
>
> Ignoring the ugly aspect of this exposing side-effecty GET requests
> for
On Fri, Oct 23, 2009 at 12:17:51PM -0400, Mauricio Tavares wrote:
> I am finding a lot of those entries in my log:
>
> Oct 23 11:41:49 tickets RT: RT::Date used date::parse to make 1970-01-01
> 18000
Can you tell me what version of RT you're running?
_
On Fri, Oct 23, 2009 at 10:47:02AM +0100, Alex Young wrote:
> We have just upgraded from 3.8.2 to 3.8.6 and everything has been fine,
> but we have ran into our first problem; when searching on custom fields
> it's ignoring the CF and returning all results.
>
>
>
> This is one of the searche
On Fri, Oct 23, 2009 at 11:24:01AM +0200, Arkadiusz Miskiewicz wrote:
>
> I have a very serious security problem with 3.8 installation (3.8.6
> currently).
>
> Logged User sessions are being mixed up. One logged user is becoming another
> logged user as seen by rt. It happens in different m
On Fri, Oct 23, 2009 at 12:00:05PM +0300, Laas Toom wrote:
> Hello!
>
> We have RT with ca 50 000 tickets in it, which, I think, has been
> running since 3.2 and upgraded lately to 3.8.5. After that I added RT-
> IR to it and everything seems to be fine except the Lookup IP query.
> First
On Wed, Oct 21, 2009 at 07:08:12PM -0700, Behzad Mahini wrote:
> I have been forced to do a manual installation of RT::Crypt::SMIME (as
For RT extensions, you're always going to have to do them manually
>
> Results of Manual installation:
>
>
> 1) Makefile.PL
> --
> today we almost lost an incoming e-mail that was processed by rt-mailgate
> but never appeared in RT as a ticket. The only thing I can see in the web
> server logs around the time of the event is the following line:
>
> [Fri Oct 23 08:41:31 2009] [notice] child pid 21284 exit signal Segment
> No proxy. Also rt is served over https. The session is really changing user
> because when trying to do something that user A has access to I get
> permission
> denied due to B/C not having that access.
>
> Something else is going on.
* Can you capture the cookies on User A, User B, and Use
> I had this in 3.6.6, whatever was current in march 2008, april 2008 (looking
> at irc logs on when I tried to get some help at #rt), 3.8.2 and now 3.8.6.
> Maybe other too, don't remember versions.
>
> Note that the issue was gone for some time (3.8.5 for sure, 3.8.4, too afaik)
> but it's
On Fri, Oct 23, 2009 at 11:09:57AM -0700, Behzad Mahini wrote:
> >
> >The test suite for RT::Crypt::SMIME is realy intended for a
> >development
> >environment. It's unfortunate, but I wouldn't expect it to work on
> >your
> >live RT instance.
>
> So, if I do a force install and ignore the
On Thu, Oct 22, 2009 at 10:45:20AM +0530, Varun wrote:
> Hello All
>
>
>
> I have RT 3.6.3 with fast cgi implemented and apache 2.0 with 8GB of
> physical RAM. My problem is that after every 3 days my physical ram gets
> fully utilized and apache starts using swap memory. So my machine gets
On Fri, Oct 23, 2009 at 02:57:28PM -0400, Mauricio Tavares wrote:
> Jesse Vincent wrote:
> >
> >
> > On Fri, Oct 23, 2009 at 12:17:51PM -0400, Mauricio Tavares wrote:
> >>I am finding a lot of those entries in my log:
> >>
> >> Oct 23 11:41:
On Mon, Oct 26, 2009 at 02:40:29PM +0200, Arkadiusz Miskiewicz wrote:
> On Friday 23 of October 2009, Jerrad Pierce wrote:
> > >> A tool like the firefox developer toolbar is an easy way to do this.
> >
> > HTTPFox might be a good solution too. You can simply tell it to start
> > tracking as
On Mon, Oct 26, 2009 at 10:37:03AM +0530, Varun wrote:
> Hello Jesse
>
> Yeah your right infact we have more than 30 concurrently users using RT and
> I can't bring the number of Fastcgi processes less than 30. So I want to
> make sure that will recent version of RT i.e. 3.8 will work well as f
On Thu, Oct 29, 2009 at 03:18:33PM +0100, Arkadiusz Miskiewicz wrote:
> On Thursday 29 of October 2009, Arkadiusz Miskiewicz wrote:
>
> Today it happened to me. I suddently became user B in rt (opera). The real
> user B had his PC running with rt opened (firefox) with autorefresh every 2
> mi
On Thu, Oct 29, 2009 at 03:30:49PM +0100, Arkadiusz Miskiewicz wrote:
> On Thursday 29 of October 2009, Arkadiusz Miskiewicz wrote:
> > On Thursday 29 of October 2009, Arkadiusz Miskiewicz wrote:
> >
> > Today it happened to me.
>
> And now another story that happened just few minutes ago:
>
On Wed 28.Oct'09 at 23:56:11 -0400, Jerrad Pierce wrote:
> wrote:
> > Due to some annoying circumstances and RT running on a VM, I’m out of disk
> > space on /, and can only add a new partition because I don’t want to dick
> > around resizing an ext3 partition. That said, I need to tell RT to s
On Fri, Oct 30, 2009 at 03:13:33PM +0100, Arkadiusz Miskiewicz wrote:
> On Friday 23 of October 2009, Arkadiusz Miskiewicz wrote:
> > On Friday 23 of October 2009, Jesse Vincent wrote:
>
> > > I don't think I've ever seen this wtih RT, but I have seen it with
On Thu 29.Oct'09 at 15:39:58 -0400, Todd Chapman wrote:
> Hi all,
>
> We use RT to perform customer service for our client. RT doesn't
> really have a good way for us to get the numbers we need to bill our
> clients. It's easy to get the number of tickets handled, but getting
> the number of em
On Mon, Nov 02, 2009 at 05:22:45PM +0100, Brumm, Torsten / Kuehne + Nagel / Ham
MI-ID wrote:
> Hi,
> we figured out during the last weeks, that a ticket resolved by a scrip has
> no resolved time stamp set, is this a know behavior or a simple bug? We are
> still under RT 3.6.5.
"lack of a fe
> Cache: no-cache but that will prevent caching at all. Seem to be no way to
> prevent caching cookies from application side.
What's the current state of browser in-memory/on-disk caching with the
Cache: no-cache header?
The attached patch against 3.8.6 might be the right solution for you. I'd
> This patch doesn't solve the issue. People still get mixed sessions (test was
> done after deleting all sessions from sessions table and restarting apache).
Hang on. is mod_cache caching more than the files marked "static, never
changes"? Since this patch should stop RT from putting cookie head
On Tue, Nov 03, 2009 at 12:07:49PM +0100, Brumm, Torsten / Kuehne + Nagel / Ham
MI-ID wrote:
> I'd love to do this, drop me a tiny hint where to start from ;-)
>
First up, what scrip is doing the resolving? What's the ScripAction?
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> I'm completely failing to make any sense of the error here:
>
> Couldn't set EffectiveId: That is already the current value
Next step, I think, is to get RT to log stack traces for errors:
http://wiki.bestpractical.com/view/LogsConfig has instructions.
With that, we may have a better idea of w
On Tue, Nov 03, 2009 at 06:12:58PM +, Dominic Hargreaves wrote:
> On Tue, Nov 03, 2009 at 11:30:17AM -0500, Jesse Vincent wrote:
> > > I'm completely failing to make any sense of the error here:
> > >
> > > Couldn't set EffectiveId: That is already
uot;require RT::Action::AutoResolve_Local";
> die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoResolve_Local.pm});
>
> 1;
>
>
> Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann
> (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (S
On Thu 5.Nov'09 at 13:27:46 -0500, Sean Sullivan wrote:
>
>
> Hi all,
>
> I just spent yesterday upgrading to RT 3.8.5 with RTFM 2.4.2 and for
> some reason "kill" isn't working from the main UI anymore. I get:
>
> RT::Ticket::Kill Unimplemented in HTML::Mason::Commands.
> (/opt/rt3/share/h
> It was set true in RT_Config, after I set it to false, the "Show Result"
> links now appear again in the left toolbar.
>
> I'm not sure if I understand the implication. Does it mean that RT now
> checks credentials once per session? I get a cookie and afterwards
> as long as I have this cookie
>
> r...@lechuck:~# find /opt/rt3/ -name \*Kill\*
> r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\*
> r...@lechuck:~# find /usr -name \*Kill\*
>
> No results for any of these searches.
I suspect it's time for the big guns.
grep -ri kill /opt/rt3.bak/share
grep -ri kill /opt/rt3.bak/lib
Y
On Mon, Nov 09, 2009 at 11:24:15AM -0500, Sean Sullivan wrote:
>
>
> Jesse Vincent wrote:
> >
> >> r...@lechuck:~# find /opt/rt3/ -name \*Kill\*
> >> r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\*
> >> r...@lechuck:~# find /usr -name \*Kill\*
>
On Mon, Nov 09, 2009 at 05:10:38PM +0100, Matt van der Westhuizen wrote:
> Hi all,
Try this:
http://lists.bestpractical.com/pipermail/rt-users/2009-November/062157.html
>
>
>
> Recently upgraded from 3.8.5, on both our production and development
> servers. Having trouble trying to add mult
I'm stumped. Can you send a screenshot of your 3.6.6?
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>
> I've a number of patches to rt2tort3 I'd like to feed upstream;
Fantastic.
> what's the best place for them? rt.cpan.org?
Nominally yes. But it depends a bit on what you're using for
development. If it happens to be a public git repo, I can just pull from
you.
-j
__
>
> Sure, here you are. I'm currently @ 3.6.5.
Right. that's just a custom saved search format. YOu'll want to read up
on editing saved searches.
-jesse
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On Tue, Nov 10, 2009 at 12:39:51PM -0500, Sean Sullivan wrote:
>
>
> Jesse Vincent wrote:
> >
> >> Sure, here you are. I'm currently @ 3.6.5.
> >
> > Right. that's just a custom saved search format. YOu'll want to read up
> > o
RT::Extension::MergeUsers is what I'd think of first
On Tue, Nov 17, 2009 at 09:09:36AM -0700, Matt Adams wrote:
> Matt Adams wrote:
>
> > We have staff members who may use more than one email address. Our LDAP
> > tree, by which we are authenticating, already knows about these email
> > addr
> Here most of the time is spent in the hash join for:
>
> Hash Cond: (cachedgroupmembers_2.memberid = main.id)
>
What indexes do you have on cachedgroupmembers? (Also, I presume your
Postgres is reasonably well tuned, autovacuumed, etc)
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On Mon, Nov 23, 2009 at 10:33:16PM -0500, Todd Chapman wrote:
> I just checked RT out of git and ran:
>
> ./configure --enable-layout=inplace --with-my-user-group --with-db-typ=SQLite
It helps if you don't misspell '--with-db-type'
>
> But the database type is set to 'mysql' in RT_Config.pm
> Slightly offtopic - is there some "best practice" limit saying when
> SQLite stops being efficient and it's time to use something bigger? Or
> in other words, how large are average SQLite installations in terms of
> users, tickets, etc.?
We don't recommend that you use RT on SQLite in product
> I think your suggested new index in group is correct; that's
> eliminated some more slow queries. I think I'll try and put up a
> set of annotated additional postgres indexes on the wiki, in lieu
> of future updates to the indexes created by the schemas shipped with
> RT.
(And possibly influenc
On Wed 25.Nov'09 at 9:42:52 -0600, pjarami...@kcp.com wrote:
> I won't to stop any emails with the Subject line of RE: or Re:
> from creating tickets?
> Is this something that can be done with sendmail or rtmailgate, while
> still retaining the ability for users to create tickets via email?
On Wed 25.Nov'09 at 3:03:05 -0800, Potla, Ashish Bassaliel wrote:
> Hello,
>
> Some bizarre things have been happening and would like to know if anyone has
> seen similar cases.
>
What version of RT are you folks running?
-Jesse
>
>
> 1. When a long line is in the message body, it
On Tue 24.Nov'09 at 13:01:39 +0530, Umasankar Pandurangan wrote:
> Hi,
>
>
>
> I am using RT v3.6.0 on RHEL AS 3 with Oracle 9i as the back-end database on
> a Pentium server with 1GB of RAM. This RT instance is hosting two business
> applications and there are close to 1200 queues on it.
lease:
commit 4eb846f4b7da66940f6bc479a0367d226969e99d
Author: Jesse Vincent
Date: Fri Oct 30 14:54:21 2009 -0400
RT was accidentally injecting too many newlines when rendering plaintext
messages without .
This commit fixes the regex.
diff --git a/share/html/Ticket/Elements/ShowMessageS
François,
> I'm from Québec, Canada and here is really bilingual (french/english)
>
> I'm trying to provide my clients with a ticket system in their
> language and most of my client will only use the email and not the web
> interface so I have to use french also in email communication. The
> sol
On Sun, Nov 29, 2009 at 03:00:44PM -0800, John David Chapman wrote:
>
> Hi,
>
> I have a number of users set up with minimal rights (In Global user rights,
> they only have comment and creat on ticlet set up).
>
> Yet for some reason, when they log in, they have full rights (can even mess
> w
your RT deployment is
vulnerable to this issue or deploying the patch, please don't hesitate to
contact us at sa...@bestpractical.com. While we're not able to provide
commercial support without charge, we'll make every effort to provide
help for this issue as quickly and as inexpensivel
Arrigo,
What you'd see if you were attacked using the vulnerability we announced
patches for would...not necessarily be distinguishable from regular
traffic to your RT server. Though you _would_ see the malicious user's
IP in your logs. I think you hit a case where something went wrong with
tran
On Wed, Dec 02, 2009 at 11:54:40AM -0600, Robert Nesius wrote:
> The part I'm struggling with is that I can' find away to allow the queue to
> be visible in the drop-down box for the "create a ticket" interface without
> seemingly allowing all of the tickets in the queue to be visible.
I believ
On Mon, Dec 07, 2009 at 09:23:37PM +0500, rifaqat zaheer wrote:
> Respected sir!
>
> I completed the Project of generating an
> email when an error comes in a switches and router using RT software. Now I
> want something new in RT . There is scholarships program
On Mon, Dec 07, 2009 at 10:48:33PM -0500, Mathew Snyder wrote:
> Trying to get a development server going using v3.6.5. The idea being
> that I install that, port over a relatively recent backup of the
> database and then upgrade to v3.8.6. Everything is installed: mysql,
> apache, postfix, mod_
It looks like you've enabled HTML Mail display in RT. RT doesn't blow
away all your font and size tags...I suspect someone used a
or something.
On Tue 8.Dec'09 at 10:44:28 +1300, Aaron Guise wrote:
> Hi Everyone,
>
> Just completed our upgrade to 3.8.6 on Sunday evening here. Unfortunately we
David,
This is only the second report we've had of this failure mode, but it
_is_ the second report.
On Wed, Dec 09, 2009 at 10:50:48AM -0800, David Griffith wrote:
>
> Debian 5.0 upgraded fixed a session fixation vulnerability on December 1,
> 2009 (http://bugs.debian.org/cgi-bin/bugreport.c
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