Hello *Associate*,
Hope you are doing well
We have below requirement open. Please send me your genuine candidate on my
email ID *ifthek...@canopyone.com <ifthek...@canopyone.com>*
*Position: DevOps Engineer (Service Transaction)*
*Location: St. Louis, MO (preferred) Denver, CO (Secondary) – Onsite from
day one*
*Duration: 12 Months*
*JOB SUMMARY*
This position is within the Digital Platforms Organization’s Buyflow
Services department, which supports the front end applications and edge
services delivering the majority of the sales orders into our Fortune 100
Company. Our Service Transition Engineers play a critical role in ensuring
the application support teams are set up for success as new application
platforms become operational. As the Platform Development team begins the
build process, these individuals are actively engaged in learning the
application’s architecture, functional purpose, and all its ancillary
properties (e.g., deployment pipeline, monitors), and assisting the build
team wherever possible to learn by doing. In parallel, the Service
Transition Engineers prepare and present training documentation to the
application support teams. Once the application is launched into
production, they continue to monitor incidents and changes, and assist the
support teams in a consultative manner. They then take these lessons
learned and apply them to future transition cycles. When they are not
actively supporting a build project, Service Transition Engineers are
studying the latest tools and technologies and helping the Process &
Compliance team solidify their operational support documents.
To succeed in these efforts, this person must be technically proficient,
well spoken, possess good presentation skills, and have the desire to be a
subject matter expert and a team player.
*RESPONSIBILITIES*
• Interviewing subject matter experts and reviewing
documentation to identify the key architectural, operational, and
functional elements of the application platforms.
• Configuring and testing deployment pipelines.
• Assisting in investigating performance, monitoring,
integration, and automation issues.
• Leading constructive retrospective and debriefing sessions to
improve the transition process.
• Auditing and performing gap analysis of operational process
documentation, pulling in technical teams and SMEs and needed, including DR
plans, access management policies, SDLC documents, and data flow diagrams.
• Identifying opportunities for and develop automated jobs to
improve application support processes.
• Aiding in the development and maintenance of configuration
standards and platform engineering best practices.
• Hosting knowledge sharing sessions with the application
support team members and their leadership.
• Assisting the build team by identifying quality gaps posing
risks to application security and compliance.
• Reviewing configuration standards and operational runbook
documentation for completion, accuracy, and value.
*PREFERRED SKILLS & EXPERIENCE*
• 3+ years as a DevOps engineer and a total of 7+ years in
application support.
• 2+ years supporting applications in an AWS experience.
• 2+ years supporting applications in a Linux/Unix-based,
on-premises environment.
• 5+ years writing automation scripts using CI tools such as
Jenkins, Gitlab CI, or Bamboo. RPA development a plus.
• Expertise in developing continuous deployment pipelines.
• Experience working with containers and container orchestration
tools.
• Advanced experience using monitoring tools such as Splunk,
AppDynamics, and Datadog.
• Experience developing content on Confluence using a wide array
of macros.
• Very strong written and verbal communication skills with the
ability to capture and articulate technical and non-technical details,
create process flow charts, and host presentations, retrospectives, and
debriefing sessions.
• Previous experience working in an eCommerce environment
supported by an ITIL-structured operations organization is a big plus.
• A strong, team oriented spirit, and a positive, exuberant
personality focused on learning and overcoming obstacles.
*DevOps Experience (3 years)*
- Ideal
- Advanced level experience using most or all of our CI/CD tools
- GitLab, BitBucket, Maven, Gradle, Jenkins, Puppet, Docker,
Kubernetes, EKS, Rancher, Splunk, DataDog, AppDynamics
- Experience in a hybrid cloud environment (AWS + Linux/Oracle
on-prem)
- Experience in an eCommerce or Customer Self-Service ecosystem
- Experience working in or with ITIL-structured IT teams
- Strong “automate everything” mindset
- Strong application support skills relating to debugging and
incident support
-
- Nice To Haves
- Developer background
- Experience in a regulated environment (e.g., PCI DSS, SOX, SOC1,
FIPS, HIPAA)
- Experience developing RPA solutions
- Familiarity with ITSM solutions (e.g., Cherwell ITSM, BMC Remedy,
ServiceNow)
*Communication Skills*
- *Required*
- Well written with the ability to explain elaborate processes and
architecture using through text and visualizations
- Well-spoken with the ability to lead in-person and virtual training
presentations, retrospectives, and debriefing sessions
- Ability to stay on topic and control an audience
- Proficient with MS Visio or Lucid Chart, and MS PowerPoint
- Good eye for detail
- Strongly Preferred
- Proficient with Confluence macros
- Expertise in BPMN or UML
*Teamwork*
- *Required*
- Comfortable actively engaging in team planning, review, and retro
sessions
- Inclined to share knowledge and work
- Comfortable working with any level of supervision
- Proactively engages in process and cultural improvements
- A disposition to teach/mentor others
- Strongly Preferred
- Enjoys working on a wide variety of tasks and learning new skills
- Inquisitive mindset – enjoys exploring new/external teams and
ecosystems
*Thanks & Regards*
*Mohammed Ifthekharuddin*
Tel: 703-831-8282 Ext 223 Cell: 323-825-5662
Email: ifthek...@canopyone.com Web: www.canopyone.com
<http://canopyone.com/>
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