Hi
Hope you are doing well We are currently seeking Business Analyst with Call Center Experience for our Client roles in New York, NY. Below are more details on it. Please let us know if you would be interested /available here. Feel free to call/mail should you have any questions. Thanks Job Title: Business Analyst with Call Center Experience Location: New York, NY (Locals Only) Duration: 6+ Months Job Description Business Analyst with strong verbal and written communication skills as well as a background with call center environments. This person should also have exposure to call center reporting, one of their main responsibilities will be doing current state analysis and then gap analysis between their current reports and the canned reports that are coming with their new call center packages. Part of this analysis will include what type of information is included in these reports, what are the tools and environments being used for reporting etc... They also should have exposure to call center recording and workforce management. There is a current set of requirements as well as future state requirements which they will need to learn and then keep abreast of them to act as an sme and keep them updated. ** * * *This right candidate will have experience of what IVR is, CTI and call routing as well as some understanding of agent desktop * *Thanks & Regards* * * Abdul Ghani *TalentPro LLC* 40 Warren St, Charlestown MA 02129 (0) 617 886 5188 | (F) 617 830 0525 | (D) 617 337 3038 abdul.gh...@talentprollc.com | http://www.talentprollc.com Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link abdul.gh...@talentprollc.com <a...@talentprollc.com> for removal from our mailing list. To be removed from our mailing list reply with "REMOVE FROM THE MAILING LIST" in the subject heading and your email address in the body. Include complete address and/or domain/ aliases to be removed. If you still get the emails, please call us at the numbers given above. -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to sap-a...@googlegroups.com. To unsubscribe from this group, send email to sap-abap+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
