Hi Please let me know your interest for this position
Reply back with expected hourly rate Interview Mode-In Person Only Location: Des Moines ,IA Duration: 12+ months Rate: Open Job Description Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support. Complete Description: This role is focused on level-1 help desk phone support, primarily with system access issues and password support. The ideal candidate must have excellent customer service and communications skills. Candidate must be able to: . Handle difficult situations with clients and turn them into a win for the service desk team . Initiate trouble tickets from a service desk system . Answer how-to questions and resolve issues related to system access and password creation/reset . Maintain a positive outlook, be professional, and provide excellent customer service Skills Needed Ability to talk with citizens who have limited IT knowledge about their issues. Required 3 Years Knowledge of remote VPN process and troubleshooting Required 3 Years Ability to work with, and understand all Microsoft Office applications to assist callers. Required 3 Years Knowledge of Microsoft Windows 7 & Office 2010/2013 Required 3 Years Must have the knowledge and ability to solve basic IT problems Required 3 Years Ability and tolerance to work in an environment where phones are constantly ringing and many people are talking Required 3 Years Understand and comply with State of Iowa security requirements Required 3 Years Ability to enter tickets into a service desk call center application Required 3 Years Thanks Archit Archit Jain Software People Inc. <mailto:bhaskar.nain...@softwarepeople.us> archit.j...@softwarepeople.us Ph: 631-739-8782 C Fax: 631-574-3122 Gtalk: ajain0102 Certifications: NY MWBE, VA SWaM, DE OMWBE, MA MWBE -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-abap+unsubscr...@googlegroups.com. To post to this group, send email to sap-abap@googlegroups.com. Visit this group at https://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
