*Hi Partners,*
*Greetings,* *Hope you are doing Well!!!!!!!!!!!!!!!* *Please forward a profiles to **shan...@techconsultinc.com* <shan...@techconsultinc.com> *Here are the requirement details* -- CALL RECORDING- NICE PLATFORM ENGINEER 12 months Plano, TX *Responsibilities: * - Manage incidents and work orders within established service level agreements - Troubleshoot call recording equipment locally and within the data centers - Perform administration, configuration and monitoring of call recording equipment and it’s adjuncts - Maintain documentation - Assist in the planning and implementation call recording upgrades, patches and enhancements - Participate in business continuity and disaster recovery planning in voice environment to minimize work disruption. - Track performance against service level agreements - Ensure asset management and inventory are kept up to date - Ensure preventative maintenance is completed as specified by voice engineering - Partner with internal customers and communicate changes and issues on the call recording platforms - Coordinate, test, and implement applications and technology through projects and initiatives. - Identify applications and systems that require updates and coordinate the implementation with the business owner. - Analyze issues and performance problems that impact the ability to conduct business Break/Fix Support. - Troubleshooting connectivity issues of Windows servers to ensure proper functionality and having operational support responsibilities for the call recording systems. *Basic Qualifications:* - Bachelor Degree in STEMP or Military Experience - At least 3 Years of NICE Engineering Capacity Management - At least 3 years of experience designing, configuring, supporting, installing and troubleshooting: *Required Skills;* - NICE 4.X - VoIP, SIP Trunking and TDM Contact Center Call Recording - NICE and Avaya (DMCC and Passive Recording) - NICE and Cisco UCCE and CUCM (DMCC and Passive Recording) - NICE and Avaya/Aspect Dialers *Preferred Qualifications:* - Bachelor’s Degree in Computer Science. - NICE call recording 4.x certified. - 1-3 years Cisco routing and switching troubleshooting. - 1-3 years of application database experience with SQL queries and reporting tools. - Collapse section Requisition Competencies Requisition Competencies Looking forward to hearing from you at the earliest!!! *Regards* *Shankar* Professional Recruiter 33505 State Street, Suite # 200 Farmington, MI 48335 *V* (248)-522-6879 *F* (248)-579-4454 *Linkedin: **www.linkedin.com/in/shkrajan* <http://www.linkedin.com/in/shkrajan> *Email** : **shan...@techconsultinc.com* <shan...@techconsultinc.com> *Messanger**: shankarraj...@yahoo.com <shankarraj...@yahoo.com>* *Minority Certified and Woman Owned Enterprise* *TCI**- Technology Consultants inc* *Note:* *It is not a solicitation attempt!!!* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-abap+unsubscr...@googlegroups.com. To post to this group, send email to sap-abap@googlegroups.com. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
