*Please send replies/profiles to mohan.ga...@somasoftsol.com <mohan.ga...@somasoftsol.com>*
*-All our requirements are Direct client Requirements.* *-Please Do submit only qualified profiles.* *-Please share the resumes only after you discuss with your consultant. * *Web Technical Support* * Location: Morgan Hill, CA Duration: 4+ months CRITICAL: candidates with web applications - e-commerce,online support applications Must: * Experience communicating to external customers, supporting external customers, etc. This is an External website - experience supporting web master, supporting applications. Application support if they have supported the following applications that would be great: ecommerce apps , RMA, online registrations They don’t need a developer, but someone with fundamental technical knowledge Basic html knowledge Exp on site core is nice to have because they are on Site Core, however Fundamental cms knowledge is ok Will do localization, copy and paste language. If they came from a Multi-language environment that would be great! Has English as native language. *Responsibilities: * Manage customer inquiries in a positive and professional way to a successful conclusion. Solve technical issues for customers by investigating problems, prioritizing and escalating issue reports, managing and optimizing issue workflow and proactively identifying support needs. Learn the process, work on cases to understand the nuances of the process and master it to quickly become a subject matter expert. Work with leadership and members of other teams to function as the voice of the customer for improving our web and portals. Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools. Analyze customer inquiries data and set the appropriate action plan by discussing with the team. Support content entry into CMS for web *Requirements: * 3 years or more work experience Strong interpersonal skills and experience initiating and building strong relationships Experience with software or web products testing and bug tracking system Web content creation experience with html and JQuery Ability to be functional and be flexible in a fast-paced environment while always maintaining a smile and positive disposition Self-motivated, proactive team player driven to uncover the secrets of customer inspiration Fast learner who can problem solve and troubleshoot issues independently Efficient worker that has a strong attention to detail and is well organized Excellent verbal and written communication skills Content Management System (Teamsite and Sitecore) experience A demonstrated passion for the web and its users Detailed oriented person Additional language knowledge (Chinese, Korean or Russian) would be a plus but not required Please let me know if you need any more information. Thanks & Regards, *Mohan Ganti* Mail: mohan.ga...@somasoftsol.com <recruite...@metmox.com> *Disclaimer: We respect your Online Privacy. This is not an unsolicited mail. Under Bill 1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact Information and a method to be removed from our mailing list. If you are not interested in receiving our emails then please reply with a "REMOVE" in the subject line and mention all the email addresses to be removed with any email addresses.* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-abap+unsubscr...@googlegroups.com. To post to this group, send email to sap-abap@googlegroups.com. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
