Dear Associate, This is Eric Hoffman from Panzer Solutions LLC, Please go through the below requirement and let me know if you have any suitable consultant for below position?
Job Title: Business Systems Analyst with ITSM exp Location: New York City, NY Duration: 6+ month contract Rate: $45/hr Job Description: MUST HAVE ITSM/HAVE LESS THEN 8 YEARS OF EXPERIENCE/AND COME FROM BIG 5 BACKGROUND. If you don't have experience with IT Service Manager, please don't apply. Must be ok with working 50-55 hours a week. Need to speak really clear. MUST HAVE AT LEAST 8 YEARS OF BUSINESS ANALYST EXPERIENCE. MUST BE ABLE TO WORK WITHOUT SPONSORSHIP Working knowledge of HP Service Desk/Manager, Service-Now or equivalent ITSM application suite. Preferred Strong communication skills - Verbal and Written able to use Microsoft PowerPoint, Visio etc... Production Support * Receiving service calls, analyze issues and requirements, confirm service classification, service type, urgency and business priority, and provide work around if it is available. * Participate in the bridge call for a major incident, and support to classify the impacted applications / businesses and confirm the proposed mitigation / recovery plan is acceptable from the business perspectives. * Create User Guides and FAQ, and provide User Training (upon the request) in order to enlighten the business users how to use Client business applications correctly. * Propose new Global Rules (which required due to system constrains and work around). Requirement Elicitation and Analysis * Collect business requirements from business stakeholders using appropriate elicitation techniques. * Analyze business requirements, confirm its completeness and consistence, and identify cross-functional, regional and organizational impact and interdependencies. Requirement Specification, Documentation and Communication * Identify requirement development processes, create and manage the plan (tasks, stakeholders, schedule) * Define and maintain business requirements (including use cases) and functional/non-functional specifications. * Document requirements and specifications in enough detail to deliver complete, consistent, easily understandable information to both business and technical teams. * Communicate requirements and specifications and ensure all (business & technical) stakeholders have a common understanding of requirements and how they will be implemented, and obtain their sign-off. Development & Quality Assurance Support * Review and sign-off QA test plan and test cases, and ensure it provide sufficient test coverage. * Answer questions from QA Lead and DEV Lead about requirements. Major Deliverables * Business Requirement Documents * Functional Specification Documents * User Guide, FAQ, Global rules for system work around/constrains If you meet these qualifications, please send resume ASAP. Best Regards, Eric Hoffman | Technical Recruiter Voice: 203-971-8471 Email Id: e...@panzersoluitons.com -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to sap-abap@googlegroups.com. To unsubscribe from this group, send email to sap-abap+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
