*BA in MA for 9 Months COntract !! Locals Only !!* *Kindly Reply on: lisa.d...@itbtalent.com <lisa.d...@itbtalent.com>*
End Date (estimated duration of project) M/D/YYYY: 09/30/15 Candidates work location: Boston and Chelsea (must be able to go to both locations) Will require in person interview Specifically, the ANF/EOE SAM will perform primary roles below: 1) Retain a detailed and real-time understanding of ANF and EOE’s customer business and technology needs as they relate to MassIT’s service offerings. The SAM works with assigned customers to plan and direct IT strategy in support of customers’ business and promotes current and new technology based solutions. 2) Maintain a detailed understanding of MassIT’s business and chargeback process and provide chargeback support regarding MassIT’s chargeback rates, methodologies, billing system and works with customers to ensure chargeback awareness, budget requirements and annual chargeback forecasts. 3) Maintain an understanding of MassIT’s technology initiatives, and understand and communicate MassIT’s business objectives and standards to customers. Meet regularly with MassIT teams to facilitate for customers and ensure that MassIT has processes in place to meet current and future customer needs. Retain full knowledge of the MassIT Services Portfolio/Catalog and communicate updates to MassIT’s services, costs, architecture policy changes and organizational changes.. In addition, the chosen candidate manages the following duties and responsibilities: Proactive, open, responsive and collaborative account management and support Positive and effective business relationships with customers Effective and responsive in business outreach and service delivery updates Analyze and forecast customer chargeback and forecast requirements Prepare and manage cost analyses and budget forecasts for customer projects Develop and assist in rate methodologies for chargeback costs and services Assist customer in completing necessary documentation for service delivery and project initiation Assist in planning, requirements review, and design review of customers’ new business initiatives. Is customer advocate and ensures that the correct MassIT resources and groups are engaged appropriately. Monitors and provides status on customer projects and comments on progress as project proceeds. Proactive in troubleshooting customer issues and engages resources to ensure customer issues are resolved to quick and satisfactory resolution Assist in developing metrics for analyzing MassIT performance and customer satisfaction. Works with customer and MassIT resources to develop and monitor Service Level Objectives for customer systems Communicates effectively with all levels of MassIT organization Capable of anticipating problems to resolve quickly Maintains and adapts style to be most effective with customers Qualification: Include a detailed description of the experience and skills required. Use additional space if needed. 1. Extensive and demonstrated experience in successful customer service. 2. Extensive and demonstrated experience in human relations and communications. 3. Extensive knowledge of variety of IT disciplines in order to provide technical and systems guidance and advice to customers. 4. Extensive knowledge of technology and services. 5. Extensive experience in budgeting and chargeback. 6. Strong analytical skills, planning and organizational proficiency and strong business judgment. 7. Strong communication skills with proven ability to communicate to technical and non-technical staff. 8. Strong written and oral communication skills. 9. Good negotiator and facilitator. 10. Handles stressful situations and deadline pressers well. 11. Good experience in fostering relationships with agency teams and likes building relationships. 12. Knowledge in information analysis and reporting, systems integration, design and architecture. 13. Knowledge of process management. 14. High level of initiative and team player. 15. Ability to interact at all levels of the organization. 16. Ability to work independently and manage time. 17. Ability to accept and manage change. 18. Ability to handle and prioritize multiple tasks. 19. Ability to follow complex written and oral instructions. 20. Ability to use analytical tools as required. 21. Ability to communicate effectively (both orally and in writing) and make regular minutes and status reports. 22. Ability to establish and maintain harmonious working relationships. 23. Ability to perform related duties as required. 24. Someone who gets things done, and is responsive. 25. BS/BA Degree in Computer Science, Information Management, or related field, and/or equivalent combination of education and experience preferred 26. Must have legal right to work in the U.S. Seven years of full-time, or equivalent part-time, professional experience in information technology, of which at least three years must have been in work in which the major duties included customer relations related activities Regards, Lisa Dutt Technical Recruiter Desk No : 609-935-3773 Ext 102 Princeton Forrestal Village 116 Village Blvd, Suite 200 Princeton - New Jersey 08540 lisa.d...@itbtalent.com | lisa.dut...@gmail.com www.itbrainiac.com If you prefer not to receive emails from us, simply reply to this e-mail with the word "REMOVE" in the subject line. -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at http://groups.google.com/group/sap-basis. 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