*Hi,* *Direct Client,*
*Position: Business & system analysis * *Location: Warren - NJ* *Contract: 6+ Months* Design caller experience for IVR DTMF and speech enabled applications. -Analyze requirements, develop detailed designs/call flows for implementation. Effectively document the details. -Create and design effective speech user interface designs including call flow, dialogues, functional logic, prompts, and define grammars to match the established requirements. -Deliver IVR user interface design documentation outlining backend interfaces to support business functionality and application development -Develop call flows for complex applications including data driven interactions and Contact Center routing of calls. -Work closely with business units to gain in-depth understanding of business issues; identify, analyze, and translate business needs into functional specifications. -Leverage enterprise reporting tools to develop ah-hoc and daily reports outlining KPIs/performance and gain thorough understanding on the underlining factors that contribute to the trend. -Analyze and identify any trends and provide recommendations. -Ability to manage multiple projects of varying complexities and is highly organized. * Required qualifications:* -4+ years of related professional experience or equivalent combination of education and experience -Big plus - experience in multiple Contact Center Technology domains including expertise in current IVR and speech recognition standards, CTI and Call Routing ( inbound and/or outbound). -Big plus - has experience in functional spaces such as biometrics, collections, retail and customer care. -Telecom and/or wireless industry experience preferred. -Bachelors Degree in Computer Science or equivalent -Proficient in Microsoft Office products, including but not limited to Word, Excel, and Outlook -Good command on SQL/Oracle -Excellent written and verbal communications skills. -Strong analytical and problem solving skills. -Excellent interpersonal skills; team player -Ability to work in a fast-paced environment -Flexible and Professional -Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities -Goods presentation skills. Thanks & Regards, Matt Blair / Global Resource Management, Inc. (GRMI) *Work:* 678-935-1977| *Fax:* 678 935 7980.| *Email: **m...@grmi.net* <azm...@grmi.net> *Gtalk: **matt.g...@gmail.com* <matt.g...@gmail.com> *www.Grmi.net* <http://www.grmi.net/> -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
