Hello, Please share your consultant resume to tah...@usmsystems.com Helpdesk Specialist Richmond, VA Long term contract
Not a typical Help Desk position, ideal to have a strong understanding of commercial banking but it is not a requirement, the right person we will be willing to train. Must haves are strong communication skills, interpersonal skills and strong understanding of working with spread sheets. First 2 weeks will be more of training rather than having to worry about jumping on the phone with users. Candidate will have plenty of time to get comfortable with the role before full exposure. Provides management for the support, availability, operation, and recoverability of production systems. Includes functions in support of end user needs. Includes first-level technical support to both internal and external customers. Usually provided via telephone. The individual would be supporting a help desk - Answering question over the phone and through emails on how to use a commercial underwriting system. - Use a spreadsheet to collect data on the type of calls received - Report monthly and analyze trends - Potential Travel required - Needs good communication skills - User base for the system is 450 core users - Preferable have some banking experience Help Desk Service Experience 3+ years Problem Solving Can generally solve problems/issues without escalation Deep experience with applications Outstanding negotiation, facilitation, and consensus building skills Best Regards, Mohammed Taher US IT Recruiter Direct: 703 349 4237 USM Business Systems Chantilly, VA 20151, USA. -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
