*Need USC only !! Local to GA !!*
Please send over any local candidates you have with Linux experience. Linux Admin *Alpharetta, GA* Duration: 12-24 months System Engineer (*2nd shift: *2:00pm – 10:00pm) *Description:* *This position is responsible for providing the technical expertise in the Incident Management process and is responsible for working within the Incident/Request queue, ensuring that the underlying cause of incidents is addressed and driving operational stability. This includes fulfilling user requests, resolving service failures, fixing problems as well as carrying out routine operational tasks for our business organizations. This position provides service support during events/incidents in the Operations Command Center (OCC) and assists in recovery and process actions on emergency bridges, as well as ensure that all service level agreements (SLA) towards the customers are met, including assurances that incidents are resolved in a timely manner, with appropriate actions to mitigate business/customer impact and provides critical incidents receive a post incident review, intended to identify systemic and root cause issues which require resolution once the immediate impact is closed. Essential Duties and Responsibilities – (Key Activities) ? Work in the Operations Command Center monitoring Systems and Applications ? Provide superior customer service by being courteous, knowledgeable, and professional. ? Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support ? Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions ? Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests ? Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution Experience – 5+ years’ experience with demonstrated proficiency in multiple disciplines including: • Large scale processing operations over a number of international data centers and networks • Advanced knowledge of the Linux operating system. • Experience with implementation, troubleshooting, and maintenance of Virtualized enterprise server hosts in VMware including experience with F5 load balancers; configuring and administrating LAMP Webservers, Oracle database servers, and Java Virtual Machine (JVM) application server environments. • Capable of analyzing/parsing custom formatted log files • Working experience using BASH/Perl, grep, awk, sed, tcpdump • Experience with VPNs, SSL (HTTPS/FTP) • Basic understanding of switches, routers, firewalls, VPNs and load balancers • Knowledge and experience with IP troubleshooting, TCP/IP, DNS, ping, trace route; troubleshooting T1 problems with vendors (Verizon, AT&T, etc.), and using a trouble ticketing system such as Remedy • Experience using network monitoring systems such as HP Openview, Solarwinds Orion, and Cacti • Experience troubleshooting Java based applications, performing heap and thread dumps and basic memory use analysis Technical skills and Knowledge – • Strong business and customer focus, having worked in a Service Delivery role before is a plus very strong written and oral communications skills and will be used to working in business-critical environments. • The ability to work any of the three shifts as required or assigned including a willingness to work overtime, and on weekend with short notice. • Ability to coordinate resources from disparate teams • ITIL Foundation Certification or higher • Effective at managing multiple issues with conflicting priorities under tight deadlines • High attention to detail and accuracy with strong analytical, organizational, and problem-solving skills, customer communication skills with the ability to communicate technical issues to non- technical customers • Demonstrated knowledge in computing technology and computer processing operations* *Regards:Sam Williams - Recruiting Manager* *ITBrainiac Inc. * *Direct : 646-499-5264|| Fax : Fax 312.582.2699 116 Village Blvd, Suite 200 - Princeton, NJ 08540swilli...@itbtalent.com <swilli...@itbtalent.com> || swilli...@itbrainiac.com <swilli...@itbrainiac.com>www.itbrainiac.com <http://www.itbrainiac.com/>* -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.