Hi, Send resumes to m...@aim-cc.com ASAP.
*Need: Middlware/WebSphere Engineer * *Local to NC Only Please* *Location: Charlotte, NC* *Duration: 12 month contract* This position will be part of the 2nd level Production support team for Contact Center Technologies platform support. This team supports the Enterprise call center technology platforms for 30+ business units, including Sales and Service technologies. Performs second level diagnosis, troubleshooting and resolution for intermediate to complex multi-tiered distributed application issues (primarily using Websphere Application Server.) Orders, tests, certifies, installs and configures new and upgraded hardware and software. Coordinates and implements move/add/change service requests. Responds to break/fix issues, escalating to and managing or coordinating vendors as needed. Monitors application performance and proactively handles capacity and scalability constraints. May be responsible for overall change management process. Acts as project coordinator and/or subject matter expert on Websphere Application Server environment. Maintains documentation. 4 year degree and 5+ years experience or equivalent combination of education and experience Responsibilities Configure and deploy applications using Websphere Application Server 6.x and IBM HTTP Server (Apache) Test deployments in lab/dev environment before migrating to production environment 24X7 on call responsibilities, including weekends and Holidays for multiple business lines Communication to management Trouble ticket work (Remedy/Pac2000) Assists in after hours work for deployments, installs and fixes Maintenance/support of Server side Java Technologies Minimum Qualifications: Strong communication skills written and verbal, with multitasking capabilities, and a good sense of urgency and prioritization Strong follow through with little supervision Unix (Solaris, AIX) or Linux (Red Hat, SUSE, Fedora) experience Websphere Application Server 6.x experience Thorough understanding of Server Side Java Technologies and Middleware technologies IBM HTTP Server (Apache) experience Understanding of IVR platform Understanding of call center environments Preferred Skills: Java Development Web technologies Reporting technologies Monitoring methodologies Genesys background (Genesys/VoiceGenie, Periphonics, Intervoice) CTI background (Genesys/Cisco) · Remedy/PAC2000 background Linda Monalisa Aim Computer Consulting N. Laurel Park Drive, Suite #513, Livonia, MI-48152 Phone: 734-591-3562 Extn.1+172 Fax: 734-418-2603 *m...@aim-cc.com* <m...@aim-cc.com>** *www.aim-cc.com* <http://www.aim-cc.com/>** *Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please click** **“Remove"* _______________________________________________________________________________ Please visit www.NRIYP.com <http://www.nriyp.com/> New generation Yellow pages for NRI’s Classifieds<http://www.nriyp.com/Classifieds/Classifieds_Home1.aspx?Country=> |Yellow Pages <http://www.nriyp.com/>|Travel<http://www.nriyp.com/Travel/TravelHome.aspx> |Classmates <http://www.nriyp.com/Classmates/Classmates_HomePage.aspx> -- Visite... http://www.agapelovedivineministries.org and be blessed... -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To post to this group, send email to sap-ba...@googlegroups.com. To unsubscribe from this group, send email to sap-basis+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-basis?hl=en.
