Hi, Send resumes to m...@aim-cc.com ASAP.
*Only EAD, GC’s and US Citizens….* ** *Need: REPO Support Consultant. * *Duration:** 6+ Months* *Location:** Raleigh, NC* *Rate:** Competitive* *JOB DESCRIPTION:* Support role involving the handling of calls/emails from Repo business users across US, Asia-Pacific and Europe. The candidate will be expected to communicate effectively with the business and resolve incidents by co-ordinating with other IT teams. *Responsibilities*** q Monitor support mailboxes and hotline channels q Monitor regional end of day batches q Communicating directly with business users – receiving calls from users, listening to their issues and dealing with their requests appropriately, through direct action, redirection or co-ordination. q Resolving order and trade related issues – determining whether orders have been executed, identifying incorrectly booked or rejected orders efficiently, investigating STP failures (such as incorrectly routed trades). q Resolving pricing/analytics queries – investigating issues involving price publication and checking analytics q Incident logging and tracking q Perform periodic start, intra-day, end of day system health checks and site checks q Design and Develop scripts for feeds / reports for users q Produce and maintain support knowledge base and documentation * * *Additional duties and responsibilities:* * * q Excellent verbal and written communication skills. Must be able to communicate with non-technical end users as well as other IT teams. A fair amount of user interaction will be over the phone with users based in Europe and Asia Pacific. q Knowledge of SQL, shell scripting, unix and windows environments. q Able to perform in a high pressure and highly dynamic environment. Candidate must have attention to detail; have the ability to work independently and also as part of a group; possess excellent communication skills and inter-personal skills; have a willingness to learn new skills and do whatever is necessary to "get the job done". Suitable candidates will be results-oriented, goal-driven self-starters q Knowledge of ITIL or other Incident Management processes preferred q Experience in working within a customer facing help desk support environment is desirable * * *Qualifications:* q Excellent verbal and written communication skills. Must be able to communicate with non-technical end users as well as other IT teams. A fair amount of user interaction will be over the phone with users based in Europe and Asia Pacific. q Knowledge of SQL, shell scripting, unix and windows environments. q Able to perform in a high pressure and highly dynamic environment. Candidate must have attention to detail; have the ability to work independently and also as part of a group; possess excellent communication skills and inter-personal skills; have a willingness to learn new skills and do whatever is necessary to "get the job done". Suitable candidates will be results-oriented, goal-driven self-starters q Knowledge of ITIL or other Incident Management processes preferred q Experience in working within a customer facing help desk support environment is desirable * * * * Linda Monalisa Aim Computer Consulting N. Laurel Park Drive, Suite #513, Livonia, MI-48152 Phone: 734-591-3562 Extn.1+172 Fax: 734-418-2603 *m...@aim-cc.com* <m...@aim-cc.com>** *www.aim-cc.com* <http://www.aim-cc.com/>** *Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please click** **“Remove"* _______________________________________________________________________________ Please visit www.NRIYP.com <http://www.nriyp.com/> New generation Yellow pages for NRI’s Classifieds<http://www.nriyp.com/Classifieds/Classifieds_Home1.aspx?Country=> |Yellow Pages <http://www.nriyp.com/>|Travel<http://www.nriyp.com/Travel/TravelHome.aspx> |Classmates <http://www.nriyp.com/Classmates/Classmates_HomePage.aspx> -- Visite... http://www.agapelovedivineministries.org and be blessed... --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To post to this group, send email to sap-basis@googlegroups.com To unsubscribe from this group, send email to sap-basis+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/sap-basis -~----------~----~----~----~------~----~------~--~---
