Only EAD, GC's and US Citizens.. Need for SQL/RDBMS, Unix (BAS) Duration: 6+ Months Location: Raleigh, NC Rate: Competitive MAIN DUTIES/RESPONSIBILITIES OF THE ROLE: (List the day to day duties of this role and additional responsibilities) Overall Responsibilities: Perform Business Application Support analyst duties for CTS suite of applications. Overall responsibilities include: . Serve as initial point of contact for questions and problems on CTS applications . Log all incidents received via phone and emails in Remedy/ITSM . Accurately categorize and prioritize issues . Ensure service levels for issue escalation and resolution are met Functional Responsibilities: . Log all work performed and resolution details in Remedy/ITSM . Provide timely updates on the status of non-closed issues to the affected parties. . Communicate issue resolution details and root cause information to affected parties upon closure of issue making sure to use verbiage appropriate for the intended audience. . Add issue detail and resolution info to the CTS knowledge base REQUIRED TECHNICAL SKILLS (List all the skills that the candidate must have in order to be considered for this job.) . Previous support experience . SQL and database knowledge . Strong verbal and written communication skills, including the ability to communicate with technical and non-technical parties, and provide the business and management with concise updates regarding issues . Ability to work in high-pressure situations and flexibility . Ability to work independently and in a team . Organized and good time management . Analytical and systematic problem solving skills . Visual Basic . Ability to prioritize efficiently . Good time management skill . Ability to multi-task DESIRED TECHNICAL SKILLS (List all the skills that would be "a plus" for the applicant to have) . ITIL knowledge . Demonstrate ability to document and deliver on project related work . UNIX . XML . Understanding of batch schedulers (e.g. Control M) . Understanding of excel pivot tables and excel report building REQUIRED WORK EXPERIENCE/BACKGROUND (List industry background the candidate must have in order to be considered.) . Minimum of 3 years IT experience . Experience working in a support environment EDUCATION/CERTIFICATION: (List of Degrees and certifications that the applicant will need if any.) . Collegiate degree (BA/BS or above) preferred Thanks and Regards, Amrutha Aim Computer Consulting N. Laurel Park Drive, Suite #513, Livonia, MI-48152 734-591-3562 Extn.1+167 Fax: 734-418-2603 <mailto:amru...@aim-cc.com> amru...@aim-cc.com Yahoo: <mailto:amrutha.ai...@yahoo.com> amrutha.ai...@yahoo.com <http://www.aim-cc.com/> www.aim-cc.com Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please click "Remove" --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To post to this group, send email to sap-basis@googlegroups.com To unsubscribe from this group, send email to sap-basis+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/sap-basis -~----------~----~----~----~------~----~------~--~---
