Hope you're doing well! Me: Daniel Hoffman I am a Staffing Manager/Recruiter for Panzer Solutions LLC , and I focus on long-term relationships with my candidates and clients. My hope is that you will be able to call me for years and that I will be here to help you out whether I place you or not.
Position:Sr. Business Analyst Duration: 4 months Norwalk, CT 06851 Contract Must have: ServiceNOW experience Or Very strong ITIL experience Experience with Use Cases is important Job Responsibilities: • Train ITIL BU Leaders on the ServiceNow Service Request Process • Work with Business Units to assess gaps between as-is and to-be processes • Influence Business Units to adopt standard processes • Identify improvement for service request processes that would benefit all Capital Businesses • Document and manage requirements for enhancements • Create and monitor enhancement tickets in SN tool • Support development team in the completion of these enhancements • Develop and execute test cases as well as do Use Cases • Report out status • Manage Stakeholders • Lead UAT testing for Business Units as they onboard into SN • Assist in test case development and execution as needed Qualifications/Requirements: • Bachelor’s Degree (or 4 years relevant work experience) with minimum 10 years IT experience • Minimum 5 years’ experience in requirements management • Minimum 5 years’ experience in QA/testing role • Minimum 5 years ITIL experience Desired Characteristics: Experience on ServiceNow platform Experience in process improvement projects ITSM integration experience Global/International IT experience Experience using ALM Must be willing to travel 20% of the time, may be international (London, Prague, or Budapest) – 1 trip at the most. Must be willing to occasionally work flexible shift to accommodate global customers Regards, Daniel Hoffman | Staffing Manager | daniel.hoff...@panzersolutions.com | Panzer Solutions LLC. | Direct: 203-652-1444*120| Fax: 203-971-8354 | Notice of Confidentiality: The information contained herein is intended only for the confidential use of the recipient. If the reader of this message is neither the intended recipient, nor the person responsible for delivering it to the intended recipient, you are hereby notified that you have received this communication in error, and that any review, dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this in error, please notify the sender immediately by telephone, and destroy this e-mail message OR reply with the subject “REMOVE” such that your email would be taken out of our distribution list. -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
