Hi Friends, Please send me resume to sa...@gtechnologiesinc.com
** *Position : Technical Support Analyst Location : NYC Duration : 3-6 months * The Systems Support analyst’s job responsibility is to identify and resolve system-wide issues on market data servers and data delivery networks. Systems Support Analysts interact with field engineers, communication technicians and end users via phone. The Technical Support Analyst will typically spend several hours per day supporting customers over the phone. Responsibilities and Duties: · Identify and resolve system-wide issues on market data servers and data delivery networks (LAN and WAN) · Interact with field engineers, communication technicians and end users via phone. The Technical Support Analyst will typically spend several hours per day supporting customers over the phone. · Isolate or fix problems in malfunctioning equipment or software. · Analyze system performance data such as error logs, system logs, bandwidth utilization reports and other diagnostic and fault isolation tools to identify problem issues, taking corrective action as necessary. · Utilize monitoring tools to monitor system, application and network behavior and performance · Code and maintain basic scripts for statistics gathering and analysis, task automation and system monitoring · Perform scheduled system upgrades · Report design reliability and maintenance problems or "bugs" to design engineering/ software engineering teams. · Accept ownership of customer issues until a solution is achieved providing complete customer satisfaction. · Work independently or part of a team on technically challenging projects to design, implement and manage specialized support technologies and activities aimed at improving the support experience of the customer. · Work in a 24/7 support environment Qualifications: Degree Required Desired Skills/Technologies : · LINUX/UNIX · TCP/IP · CISCO routers and switches · Unix Shell Scripting · PERL · Apache Web Server · C/C++ · SQL · Sybase · Oracle · HTTP/HTTPS/SSL · SSH/OpenSSH · IP Routing protocols · SNMP · VPN - Show quoted text - Thanks & Regards sandi Recruiter G Technologies Inc. 4340 Stevens Creek Blvd, San Jose, CA 95129. Tel: 408-905-1230 & 408 414 2032 ext 205 Fax:408-716-8873 sa...@gtechnologiesinc.com www.gtechnologiesinc.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To post to this group, send email to sap-ba...@googlegroups.com. To unsubscribe from this group, send email to sap-basis+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-basis?hl=en.
