*Hiring: Help Desk / Trenton, NJDirect ClientJob Title: Help DeskLocation: Trenton, NJDuration: 5 months$20hrIn person interviewWindows 7 Post Migration Tasks: Answer client calls and identify and respond to those related to Windows 7 post migration issues.Attempt to resolve call or route the call to appropriate staff members. Enter information into DORES Service Center. Avaya Call Center Implementation: Receive training on new Avaya Call Center procedures. Answer calls in accordance with procedures and provide input for system troubleshooting. New Service Request Management Implementation: After responding to calls, enter information into new service center system. Participate in testing, assist with data transfer and provide input for system troubleshooting and refinement.Office 365 Implementation: Respond to calls related to implementation calls of the Office 365 roll out. Experience providing Tier 2 technology phone support to clients. Required 2 Years Good customer relationship skills. Required 2 Years Experience with Office 2010 Required 2 Years Experience with Office 365 Highly desired 1 Years Expericene with Windows 7 Required 2 Years Experience using Peregine Service Center Nice to have 1 Years Please send resume to alb...@cncconsulting.com <alb...@cncconsulting.com>*
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