Hi I hope you are doing well. I am sending the new requirement, please go through it and let me know if you are comfortable.
*Need : Level 2 Storage NAS SupportLocation:Houston, TX., Columbus, Ohio,. Whippany, NJ., Newark, NJ., or Delaware. Hours of shift are optional. Duration:12 months* *EAD, GC or USC* *Primary Responsibilities:* The Level 2 Operations function is the Primary contact point for level 2 Storage service and support activities. The function provides 24 x7 coverage The role has customer engagement. Both Customer teams and GTI teams engage storage operations via Incident ticket, service request tools, email, instant messaging and telephone NAS Shift members are responsible for monitoring and completion of all incoming incident and service request workload to the required SLAs Attendance on technical bridges with technology teams to drive resolution of incidents Environmental oversight and root cause analysis for stability and reliability issues and timely resolution or escalation *Perform scheduled housekeeping activities* Make on-going improvements to event monitoring in agreement with level 3 teams Ensure environmental testing and DR tests are completed successfully as required Track and report service metrics as defined Familiar with storage products - Storage Area Networks (SAN), Enterprise Storage Arrays, Network Attached Storage (NAS) Intermediate knowledge of large scale Enterprise backup solutions Knowledgeable in Microsoft Windows, Sun Solaris, HP HPUX, IBM AIX Advanced business continuity/resiliency knowledge Articulates the business value and impact of technical and non-technical information and understands when to escalate issues Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue Delivers project and process documentation for small-to medium-scale projects and drives compliance with structured Project Delivery Process Ensures information controls, back-up and recovery strategies are in place across all environments Must have a strong technology background to understand change requests and to recommend alternate solutions *Specific Storage Administration Expertise:* Advanced experience configuring, deploying, and supporting Netapp Products, EMC ATMOS and DFM operations Manage Intermediate experience configuring, deploying, and supporting EMC Celerra, EMC Centera, 3+ years command line experience on NetApp filers 3+ years experience in distributed storage environments. 3+ years experience in an associated technology (Server, Networks) Advanced knowledge/experience in creating and troubleshooting snapshot, mirror, snapvault, aggregates/qtrees/volumes Experience with EMC Isilon *Business Skills:* Good understanding of impact and importance of storage services to customers. Sense of urgency around critical issues Good positive attitude and helpful approach Good spoken and written English Ability to communicate clear and concise information in support of team and firm goals Timely escalation of critical and/or complex issues as required Ability to solve operational issues with both tactical and long-term solutions Good problem solving and analytical skills Excellent time management and personal task prioritization Good planning skills and ability to deliver to agreed schedules -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Thanks&Regards James Miller | IT Recruiter ITBrainiac Inc, Princeton, NJ 08540 Direct: 609-429-2800 | Fax 312.582.2699 Website:www.itbrainiac. Yahoo.im:james.usrecruiter Google talk:james.usrecruiter Email: james.mil...@itbtalent.com Notice: This email contains confidential or proprietary information which may be legally privileged. It is intended only for the named recipient (s). If an.addressing or transmission error has misdirected the email, please notify the author by replying to this message. If you are not the named recipient, youare not authorized to use, disclose, distribute, copy, print or reply on this email, and should immediately delete it from your computer system list -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
