A new Job, ID: 277412 <http://www.ejobsville.com/display-job/277412> was
added at eJobsVille.com - For the Best Tech Jobs in Town
<http://www.ejobsville.com/>

Title:  Remedy ITSM Business Analyst  posted on 2014-11-04 18:39:05

Job Description:Client is in need of a Business Analyst to come in help
them to turn their current Remedy system into a “World Class” problem
management tool. They are currently only using Incident Management but want
to take advantage of the full suite of products (Asset Management, Problem
Management, Configuration Management). The BA will be tasked with analyzing
the current state and recommending the business processes needed to get
them where they need to go.

Required Tasks:
· Work with team to best understand current utilization of Remedy ITSM and
implement new processes for better use of the tool
· Analyze system and determine configurations to match customer business
needs while leveraging ITSM technologies.
· Gather and map customer data to new ITSM models
· Work with existing developers, engineers and admins to implement Remedy
ITSM across newly acquired IT group
· Process improvement, configuration, analysis and implementation of Remedy
ITSM Suite


Job Requirements: Basic Qualification:
- Extensive Remedy ITSM
- Gap Analysis, Process Improvement experience

Required Skills:
Remedy,ITSM




*Click here to view full job description and apply
<http://www.ejobsville.com/display-job/277412>  (Registration not mandatory
to apply for this job)*

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