*Sr. Remedy Consultant *

*Location: Austin, TX*

*Contract Duration: 6 months*



*Title*

Sr. Remedy Consultant

* *



*Skills*

Remedy Action Request System, ITSM Suite (Help Desk, Change Management, SLA,
Asset Management) , Atrium CMDB 2.0

* *



*Location *

Austin , TX

* *



*Job Description*

Provide Remedy team management, consulting and development support for
Remedy ARS based applications – including ITSM Suite and custom applications

* *



*Essential Functions*

Very good knowledge of Remedy ARS based ITSM Suite. This includes the
Helpdesk, SLA, Asset Management, and Change Management modules, Atrium CMDB
2.0 & custom applications based on Remedy ARS as well as integrations with
external applications. CMDB Experience is highly desired.

Remedy Server Administration– ARS Server Configuration & Patch Management,
Email Engine configuration, Distributed Server Option configuration, Log
Analysis

Remedy Application Enhancements – Ability to modify Action Request System
based workflow objects

* *



*Qualifications*

Minimum 4-6 years experience in a position as a Remedy team lead using the
Helpdesk, SLA, Asset Management, and Change Management, Atrium CMDB 2.0
modules

Understanding of  ITIL processes

Excellent interpersonal, and communication skills

Strong analytic skills

Team Management Skills





*Thanks & Regards*



*SRIDHAR*

*609-945-7416*

*EZEN Computer Services Inc.*

*srid...@e-zencomp.com* <srid...@e-zencomp.com>* ||
**hiring...@yahoo.in*<hiring...@yahoo.in>

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