| Duties & Responsibilites : | -The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization.
-BA3 Years of Relevant Experience: 7 plus years
Preferred Education:
-4 year college degree or equivalent and IIBA-certified Business Analyst.
Role Description:
-All roles specified in BA1 plus additional work experience, job knowledge, and IIBA certification.
-The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders by recommending solutions that enable the organization to achieve its goals in the following areas:
-Service Delivery and Continual Service Improvement processes
-Catalog Management business (for both changes of service and the creation of new catalogs (up to and exceeding 30 catalogs))
-Quality Assurance
-Sharepoint Application Administration
-QA Reporting
-The ideal candidate will possess proven experience in initiating and leading meetings to coordinate workshops, gather and document requirements, ensure meetings remain on task and any necessary decisions are made.
-The candidate must be able to ask the right questions to guide discussions, ensuring desired outcomes.
-The ideal candidate will have a strong attention to detail and accuracy, and possess a proven record of working both independently and in groups ranging from 4-5 to 20+ people.
-The candidate must also have the ability to work on multiple concurrent projects.
-Tasks and skills associated include, but are not limited to:
-Familiar with basic project management methodologies (Documenting Minutes; Tracking Action Items, Team assignments and Task Due Dates).
-Formal requirements gathering and knowledge of methodologies.
-Consult with the client to define needs or problems, conduct research, perform studies and surveys to obtain data, and analyze problems to advise on or recommend solutions
-Conduct facilitated workshops for requirements analysis.
-Developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process.
-Developing Business Requirements - what the needed achievements will be, and the quality measures.
-Developing Functional Requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements.
-Developing User (stakeholder) Requirements – interpret the needs of the stakeholders to provide an accurate / concise deliverable for determination on how the product will be designed, developed, and how test cases must be formulated.
-Create workflows using formal notation such as the Business Process Modeling Notation (BPMN).
-Experienced developing graphic representations of complex business processes.
-Developing Quality-of-Service (non-functional) Requirements – requirements that do not perform a specific function for the business requirement, but are needed to support the functionality (i.e.: performance, scalability, quality of service (QoS), security and usability).
-Developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters.
-Streamlining and developing efficient processes / process improvement based on user feedback.
-Application Administrator for SharePoint, administering User IDs, Updating reports, and assisting in custom reports and views and updates.
-Requires proven success communicating verbally and in writing to multiple project stakeholders internal and external to the organization.
-Proficient with IT Tools (MS Office, Visio, PowerPoint, ITSM, etc).
Required Skills:
-ITIL Foundation or above(1-year)
-BA experience supporting Service Delivery / Catalog Management projects(5-years)
-BA/PM experience supporting Quality Assurance projects(5-years)
-Reporting experience(5 years)
-Sharepoint Application Administraction experience (administering User IDs, Updating reports, and assisting in custom reports and views and updates).(3-years)
-Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN)(5-years)
-Formal requirements gathering and documentation experience(7-years)
-Developing functional requirements - describe what the system process or product/service must do in order to fulfill the business requirements(5-years)
-Experience leading meetings and coordinating workshops(5-years)
-Experience developing Quality-of-Service (non-functional) requirements(5-years)
-Experience running JAD sessions to gather and document business, functional, and user requirements(5-years)
-Experience streamlining and developing efficient processes / process improvement(5-years)
-Experience developing Requirements Traceability Matrix Experienced developing graphic representations of -complex business processes(5-years)
-Proficient with MS Office, Visio, PowerPoint, and ITSM(5-years)
Strong, proven oral and written communication skills(5-years)
-IIBA-certified Business Analyst certification(5-years)
-Experience with Project Management methodologies(5-years)
Interview Process:
In Person
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