| Duties & Responsibilites : | Local Candidate Only
-Our ideal candidate is able to translate business needs into appropriate solutions.
-The ideal candidate has strong critical thinking and analytical skills, and ability to apply those skills in organizing, prioritizing, planning, and participating in the execution of our solutions (including risk, issue, and schedule management).
-The candidate will also possess strong communication, relationship management and facilitation skills, as well as basic project management skills
We are looking for a resource to bring specific experience in the following areas for the Telephony Solution Architect role:
· In-depth knowledge and understanding of telephony components and functionality, along with how they integrate and work together
· Understanding of best practices and guidelines for telephony setup and decisions; ability to perform trade-off assessment among technical options, including business/functional impacts
· Ability to translate telephony technical functions into business functionality and to communicate to non-technical resources using business terms
· Understanding of call center operations and system engineering to support call centers
· Functional project management skills, including: coordination, understanding risks, identifying possible impacts to project scope or schedule
· Technical skills desired:
- Architecture expertise in use of telephony switch and routing equipment, including Avaya and Cisco
- Architecture expertise in use of voice and data products in designing, developing and delivering IVR solutions
- Knowledge of Cisco IP telephony and UCC Call Center technologies, including softphone and CTI integration
- Experience configuring Cisco Call Manager, Unity, IPCC, and VoIP troubleshooting
- CCNP Voice ( CCVP ) certification a plus
- Cisco,IVR,Avaya
INTERVIEW PROCESS:
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