*Position: Service Delivery Analyst* *Location: Chester, VA*
*Duration: 6+ months* *Client: VITA(Virginia Information Technologies Agency)* Visa: EAD-GC/GC/USC Job Description: · Assist multiple service delivery managers in providing Cross Functional Services oversight of the IT infrastructure managed services contract. · Manage Service Level Agreement Oversight Process · Manage RU Oversight Process · Assist in the oversight of cross functional services using the Information Technology Infrastructure Library (ITIL) framework · Review service level agreement results · Review vendor invoices · Oversee escalated IT infrastructure support issues when standard support processes fail to achieve the desired results · Oversee Incident RCA Process · Oversee Change Management Process · Oversee Problem Management Process *What knowledge, skills, abilities, experiences, certifications are needed for this position? * · Understands best practices in service management including contract and vendor management in an IT outsourcing or shared service environment · Knowledge and experience with utilizing the ITIL framework · Knowledge and experience with IT Infrastructure Oversight · Skilled in oral and written communication as it pertains to interpreting technical information and business needs. · Demonstrated ability to work with management, customers, and vendors to resolve problems. · B.S. degree in Computer Information Systems or demonstrated equivalent (education and/or equivalent work experience) · Advanced ITIL certification or equivalent proven knowledge and experience · Experience in State/Agency is a plus *If you would be interested for this position please fill the information and send back to me ASAP.* --------------------------------------------------------------------------- Candidate Full Name: *Contact No: * *Email:* *Current Location: * *Visa Status:* *Availability: * *Rate/Salary Desired: * *Matrix:* Skills Years of exp. Required Years Used Last used Best practices in service management including contract and vendor management in and IT outsourcing or shared service environment Required - 4 years Experience utilizing ITIL Required 2 years Experience with IT Infrastructure Oversight Required - 4 years strong oral and written communication - must be able to interpret technical information and business needs Required - 4 years strong customer service skills across management, customers, vendors Required - 4 years ITIL certification Highly desired- 1 year CoVA state/agency experience Highly desired - 2 years *Thanks & Regards* *Krish* *Sales Manager* Gtlak/yahoo : grk2403 *Ph:(925) 973-0000 x 219(Off) | Fax: (408) 273-6002* *Email: **r...@allianceit.com* <va...@allianceit.com>* |http://www.allianceit.com <http://www.allianceit.com> * -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-vendor+unsubscr...@googlegroups.com. To post to this group, send email to sap-vendor@googlegroups.com. Visit this group at http://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.