*Position:  Service Delivery Analyst*

*Location: Chester, VA*

*Duration: 6+ months*

*Client: VITA(Virginia Information Technologies Agency)*

 Visa: EAD-GC/GC/USC

Job Description:



·         Assist multiple service delivery managers in providing Cross
Functional Services oversight of the IT infrastructure managed services
contract.

·         Manage Service Level Agreement Oversight Process

·         Manage RU Oversight Process

·         Assist in the oversight of cross functional services using the
Information Technology Infrastructure Library (ITIL) framework

·         Review service level agreement results

·         Review vendor invoices

·         Oversee escalated IT infrastructure support issues when standard
support processes fail to achieve the desired results

·         Oversee Incident RCA Process

·         Oversee Change Management Process

·         Oversee Problem Management Process



*What knowledge, skills, abilities, experiences, certifications are needed
for this position?  *



·         Understands best practices in service management including
contract and vendor management in an IT outsourcing or shared service
environment

·         Knowledge and experience with utilizing the ITIL framework

·         Knowledge and experience with IT Infrastructure Oversight

·         Skilled in oral and written communication as it pertains to
interpreting technical information and business needs.

·         Demonstrated ability to work with management, customers, and
vendors to resolve problems.

·         B.S. degree in Computer Information Systems or demonstrated
equivalent (education and/or equivalent work experience)

·         Advanced ITIL certification or equivalent proven  knowledge and
experience

·         Experience in State/Agency is a plus



*If you would be interested for this position please fill the information
and send back to me ASAP.*



---------------------------------------------------------------------------

Candidate Full Name:


*Contact No: *

*Email:*


*Current Location: *

*Visa Status:*

*Availability: *

*Rate/Salary Desired: *



*Matrix:*



  Skills

Years of exp. Required

Years Used

Last used

Best practices in service management including contract and vendor
management in and IT outsourcing or shared service environment

Required - 4 years







Experience utilizing ITIL

Required 2 years





Experience with IT Infrastructure Oversight



Required - 4 years





strong oral and written communication - must be able to interpret technical
information and business needs



Required - 4 years





strong customer service skills across management, customers, vendors

Required - 4 years





ITIL certification

Highly desired- 1 year





CoVA state/agency experience



Highly desired - 2 years






*Thanks & Regards*

*Krish*

*Sales Manager*

Gtlak/yahoo : grk2403

*Ph:(925) 973-0000 x 219(Off) | Fax: (408) 273-6002*

*Email: **r...@allianceit.com* <va...@allianceit.com>*
|http://www.allianceit.com <http://www.allianceit.com> *

-- 
You received this message because you are subscribed to the Google Groups 
"American Vendor--IT Consulting" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to sap-vendor+unsubscr...@googlegroups.com.
To post to this group, send email to sap-vendor@googlegroups.com.
Visit this group at http://groups.google.com/group/sap-vendor.
For more options, visit https://groups.google.com/d/optout.

Reply via email to