Please do send resume on tejas.pa...@xduce.com or please call 732-451-7968 for prompt response.
*IVR Support Consultant – (L2 Support* *Location: NYC* *Term: 18 months)* XDuce is currently looking for IVR System Support consultant ( Level -2) for our well established direct client – a leading global investment bank located in NYC. Client is using Avaya IVR …but is willing to consider IVR Support professional who has supported other IVR systems of other Vendors (e.g. Genesys) and willing to learn/adapt. *Position Summary:* - Perform L2 administration and support of our IVR infrastructure. - Troubleshoot complex issues in a timely manner as necessary to maintain the performance and stability of our IVR environment. - Implement new clients/offices on IVR, including business unit consultation and production support. - Assist in creation of documented standard processes and procedures for all aspects of our IVR infrastructure, administration and management. - Maintain & test recovery documentation in compliance with our disaster recovery plan. *Minimum Qualifications:* - Bachelor's Degree in Computer Science or equivalent experience. - Minimum 3 years in a preliminary (L1/L2) support/ administration role in production IVR environment. - Minimum 2 years' experience in application and systems support in an environment that uses developmental tools and multiple languages. - Working knowledge of XML programming languages & data concepts with Java Interface would be helpful (BUT NOT MANDATORY) - Experience with data integration with databases.is desirable - Demonstrated strong logical and technical problem-solving skills. - Strong, project management & time management skills. - Conceptual knowledge of telecommunications, IVR platforms, LAN topologies, OS integration, and networking concepts/technologies such as DNS, IP routing, and TCP/IP port configuration. *Regards,* Tejas Patel -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-vendor+unsubscr...@googlegroups.com. To post to this group, send email to sap-vendor@googlegroups.com. Visit this group at http://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.
