Hi Folks, Please share the suitable resource for this Position. Please share the Visa Copy and Photo ID Proof of your consultants. at *manish.gu...@nityo.com <manish.gu...@nityo.com>* ================================================================= *Urgent Requirement: Business Analyst with IVR Experience (CA)*
*Role : Business Analyst with IVR Experience* *Work Location : Pleasanton, CA* *Duration of assignment (in Months) : 6-12 months* *Experience: 8 Years* *Essential Functions:* • Consults with business partners and project teams to define and document business requirements (net new requirements, changes to deployed system, etc.) • Develops solution alternatives, high-level designs, functional specifications and estimates that address KP's overall corporate and business strategies. (Emphasis on telephony systems and applications). • Leads the ideation, concept and definition of projects, and remains involved thereafter to ensure alignment with designed and accepted solutions through development, testing, implementation and support. • Functions as project lead for the coordination of solution development including the development of high-level requirements documents, solution alternatives, logical designs, physical designs, defect fixes and other associated tasks. • Acts as a liaison between the business and technical staff, including development staff and other entities such as Enterprise Operations and Enterprise Engineering. • Manage working relationship with business partners by demonstrating knowledge of existing systems • Provides integrated systems planning and leads the review and design concepts for new contact center systems and applications • Develops and documents the technical design for the integration and implementation of contact center systems and applications. • Ensures the development of plans for integration of new systems architecture into current infrastructure. • Participates in post-live project activities; including evaluation of success criteria, identification of best practices, lessons learned, and strategies for future releases and deployments. • Reviews input on supply and demand management and provides feedback as needed. • Directs the development of comprehensive and strategic business cases with cost/benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions. *Basic Qualifications:* • Bachelor's degree in a related field or 4 additional years of equivalent work experience. • 8 years relevant experience • System Experience in contact center consulting and the design, development and integration of complex contact center systems and applications(Dial plan, Carrier migration, IVR, Skills based routing; good to have exposure in NICE, Aspect, Opstel, CTI, Symon, etc.). • Experience performing business analysis, system/application design, and project management • Experience using structured system/software life cycle & development methodologies (RUP, RM-ODP, RAD, etc.) • A broad understanding of all technologies. • Ability to develop advanced concepts, techniques and standards. • Viewed as functional expert and leader in contact center technologies and operation. • Knowledge of emerging technologies and trends in the healthcare industry. • Strong understanding of System/Software Development Lifecycles and Project Management methodologies. • Proven leadership, problem-solving and decision-making skills • Strong written, oral communication, analytical, organizational and interpersonal skills • Excellent customer relationship management and customer service skills • Strong collaboration, documentation and presentation skills • Must have a positive attitude and the ability to work and communicate with all levels of management, clients, other IT staff, vendors, external partners, System Integrators etc. • Demonstrated service orientation to monitor others' work to ensure quality and alignment in meeting customer's needs. • Ability to maintain standards, prioritize project work to meet customer's needs. • Ability to work in a fast-paced and dynamic environment. • Experience in the Healthcare industry/domain. *Urgent Requirement: QA Lead with Capacity Stress Test & Mainframe Testing Experience (NJ)* *Role : **QA Lead with Capacity Stress Test & Mainframe Testing Experience* *Work Location : Jersey City, NJ* *Duration of assignment (in Months) : 6-12 months* *Position Summary: * • The Capacity Stress Test Environment Lead provides the environment to support and execute a RegSCI compliant capacity stress test *Principal Responsibilities: * • Day to day leadership of a team of technical professionals • Develop and deliver the environment requirements for inclusion in the Test Approach • Acquire and deliver a fully functional environment for capacity stress test execution • Develop and deliver a model that defines the delta between production and test environments • Collaborate with the Data Lead to ensure delivery of a fully functional test execution environment • Provide support throughout all stages of test development and execution • Manage schedule to avoid contention between multiple teams who need access to the test environment • Evaluate infrastructure architectural concepts and familiar with performance monitoring and measurement • Prepare and present status reports *Experience: * • 8+ years leading technical test teams o Experience with both functional and non-functional testing preferred o Experience in the financial industry preferred • Proven ability to deliver projects according to the project plan • Leadership of test teams responsible for test environment delivery and test execution • Experience with multi-technology end-to-end testing (mainframe and distributed systems including) • Proficient in infrastructure architectural concepts and familiar with performance monitoring and measurement *Knowledge and Skills Required: * • Excellent interpersonal, communication, organizational and team leadership skills • Time management and resource allocation • Ability to collaborate with other departments • Ability to summarize findings for review by technical and non-technical stakeholders • Technical knowledge of mainframe architecture and performance monitoring (LPAR, CICS, DB2, MQ) Education, Training &/or Certification: • BS or Equivalent Experience in Engineering, Computer Science, or Information Systems Management Thanks & Regards! *Manish Gupta* *Desk : **609-853-0818 **Ext. 2130* *Email : manish.gu...@nityo.com <manish.gu...@nityo.com>* -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.