Dear All,
If you have anyone with you for the following position, please send the
suitable resume along with Contact Details, Current Location and Pay Rate
as soon as possible.
Kindly share suitable resumes ASAP to *mtripa...@tekshapers.com|*
<mtripa...@tekshapers.com%7C>
Your earlier reply would be highly appreciated
*Job Title: Senior Client Application Support Engineer*
*Location: Wilton, CT 06897*
*Duration: 10 Months Contract Position *
*Phone Interview*
Senior Client Application Support Engineer (5-8 years of experience)
*Mandatory Skills:*
1.) SCCM experience
2.) Agile methodologies experience (client does not want to just see it on
a resume-candidate must be able to speak to it)
3.) Prior financial experience is a plus but not required.
4.) Any virtual desktop experience support is a plus
*Role:*
>The Application Support Group at Client is seeking a Client Application
Support Engineer who will be part of a team deploying a Windows 7 virtual
desktop environment to approximately 2,400 end users.
>The role is responsible for application packaging and distribution of
in-house developed and COTS (Commercial Off the Shelf) applications.
> In addition, the role will also provide tier 2-3 support to the various
mission critical applications to the multiple user communities within the
company.
>Candidates appropriate for the role will have career experience in the
financial services industry.
>This is a very hands-on role requiring advanced technical expertise and
exceptional judgment while working with end users and production systems.
>This role focuses on resolving complicated problems that could be caused
by a variety of application or technology related issues.
>The Application Support Group uses Agile-based methodologies to coordinate
projects and automate processes. We are seeking candidates with prior
working experience with Agile methods (such as Extreme Programming and
Scrum).
Note: The role is based in Wilton, CT. There may be occasional travel, but
nothing foreseeable.
*Responsibilities:*
• Packaging/Repackaging applications for distribution via SCCM using
InstallShield. Develop and implement application packaging standards and
guidelines following Microsoft best practices.
• Troubleshooting application packages, including interfacing with
developers and vendors when necessary. Support and troubleshoot
applications including financial market data applications (Bloomberg,
Reuters, and others), third party web-based applications, and Microsoft
Office (Outlook, Word, Excel, PowerPoint, Access). Ability to quickly learn
details of proprietary applications and troubleshoot effectively when there
may be limited documentation or vendor resources.
• Provide tier 2-3 support for all mission critical applications for a
variety of users in different physical locations. Must be able to
effectively troubleshoot a wide variety of application, software, and
network-related issues.
• Troubleshoot/Diagnose Windows Active Directory, role-based security, and
Group Policy management issues.
• Extensive knowledge of Citrix XenApp-based application delivery methods,
permissions, and troubleshooting.
• Understand and support environments with mixed database connectivity
(Oracle 9, 10, 11, and SQL 2005, 2008). Full understanding of Windows ODBC
stack and associated troubleshooting methods, as well as deep knowledge of
underlying Windows application frameworks (DLL, .Net, IIS, etc.). Utilize
appropriate toolsets to troubleshoot performance, connectivity, and latency
problems to their resolution.
• Operate within the defined workflow which captures user requests,
resolves issues, and “closes the loop” by verifying the end user and
application owner are satisfied with the solution. “Own” the problem and
ensure that it is successfully resolved, even if interfacing with other
teams and groups is required.
Requirements
• 5-8 years experience supporting mission critical applications and
delivering end user support services to executive groups and departments
within investment and/or financial services firms (banks, prime brokerage
companies, trading firms).
• 5-8 years experience packaging/repackaging applications with experience
using Microsoft Windows Installer, Installshield, or Wise Package Studio,
and a scripting language used in custom actions.
• Extensive hands-on experience and deep knowledge of the Microsoft Windows
operating system and Office suite of applications, Internet Explorer, and
Web browser technologies
• Ability to automate solutions to problems using scripting technologies
such as Windows PowerShell, Windows .bat/.cmd files, Perl, and other
scripting languages.
• Candidates must be professional, service oriented, articulate, able to
explain technical matters in a clear and concise manner, patient, and must
have a genuine interest in proactively helping others in their technical
matters. Excellent written communications is required.
• Must demonstrate an ability and interest in having a hands-on technical
approach to the end user Application Support function. Must have an ability
to work on multiple concurrent projects, prioritize accordingly, and
follow-thru to completion.
• A BA/BS college degree with academic exposure to Computer Science and/or
a related technology field.
*Regards,*
Mayank Tripathi
Executive Talent Acquisition
*Tekshapers, Inc. *
WMBE Certified | E-Verified Company | ISO 9001:2008
1441 E. Maple Rd, Suite # 301, Troy, Michigan 48083
*E-Mail/Gtalk*: mtripa...@tekshapers.com | *Ytalk: *mayank.tekshapers|*Web*:
www.tekshapers.com
*Desk:* 248-565-4747 Ext: 154 |* Fax:* 248-254-7211
In case of any grievance please do contact my manager- Ashish|
ashi...@tekshapers.com|Ext-152
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