Also, please recommend someone if suitable for the same kind of position.

You can also call me @ 609-897-9670*5123

JD:



Role:       Network  & telecom engineer

Location: Westchester - IL

Duration: Long term
Client:      Wipro



Job Responsibilities

·         Accountable for 24*7 support for overall Infra/ Datacenter
(Network, Telecom and VOIP) Operations. Experience in managing




- Wide Area Network
- Local Area Network (DHCP, DNS, IP Address Management, QOS, VLANs)
- Remote Access (including VPN Services)
- Wireless Local Area Network
- Video Conferencing
- Audio Conferencing
- Desk Phone
- Soft Phones
- Telecom billing and catalog
- Contact Center Services (IVR, ACD, MACD, Contact Center, and Reporting)
- Phone switch
- PBX systems including non-VoIP and non-Avaya
- Emergency communication system support including working with 3 parties rd


- Manage application release management, Infrastructure provisioning and
deployment.
- Hands-on experience in managing 24x7 global datacenter operations/DR
Operations
- Implement Automation across all domains to reduce Manual efforts.
- Ensuring Team is effectively doing their defined tasks.
- Handling the daily operations to ensure that the infrastructure are up &
running and as a whole provides high degree of reliability and availably.
- Ensure that the Domain teams available 24X7 and respond to incidents on a
timely basis and take corrective actions
- Ensuring Best Practice implementation across all Domains and documented.
- Capacity planning and Infrastructure Release.
- Provide Management Reports as per the KPI.
- Ensure all critical Parameters of
Server/Application/Database/Application/Storage/Backup monitored 24X7
through Enterprise Management system. Regular Audit/Review of EMS to ensure
that critical alerts not get missed out
- Requires a solid grasp of the trends and direction of emerging
technologies and their potential application/value to the business.
- Responsible for analyzing production operations and initiates corrective
actions to ensure operational stability and efficient work-flow.
- Monitor all software and hardware products and ensure compliance to Data
Center standards and systems.
- Maintain expert knowledge on all applications and its use on systems for
various critical systems.
- SPOC for all Priority 1 call.
- Being able to work with cross functional teams, varied suppliers and
business teams
- High sensitivity to Customer issues - Ability to respond with speed, have
work around solutions and be able to fix problems permanently
- High compliance to agreed SoW – To meet / exceed agreed SLA/KPI
targets/Uptime of Infrastructure
- Delivery of Services based on ITIL V3 framework Data center domains
– (Network,
Telecom and VOIP)
- Able to identify, track and mitigate risk  Technical Risks
- Ensure people within the project are trained to cater to technology
developments and growth in the account
- Process & Compliance, Highly process oriented – Able to Define, lay down
processes in a way to enable smooth business operations. Should also be
able to redefine process, identify non-value adds and simplify as required
- Owner of all ITIL process like Change management, Incident & Problem
Management
- Ability to work flexible and stretch hours
- Strong and timely decision-making skills
- Capable of handling internal and External escalations

Skills Require / Experience

·         100% hands-on datacenter management, Network, Telecom and VOIP

·         8+ years of experience in managing datacenters operations of a
large and complex customer.

·         Strong foundation in Virtualization software like VMware etc




- Experience in infrastructure capacity planning based on key attributes
Flexible, continuous learner, excellent communicator, works well in team
environment, appreciates challenge, Management Services - Network
Management and Performance
- WAN Accelerators and Appliances, including Riverbed Technologies
SteelHead and Steelfusion
- Voice Communication Network/Flex IP Tunnels
- Voice Messaging



Mayank Gupta | SYSMIND, LLC

[image: Description: Description:
https://newoldstamp.com/editor/profilePictures/profile-b15c8fc3ea4630e2ca604f11e3e951c7-41898.png]

Phone: 609-897-9670 x 5123

Email: maya...@sysmind.com

Website: sysmind.com

Address: 38 Washington Road, Princeton Junction, NJ 08550





-- 



*Mayank Gupta* | SYSMIND, LLC

[image: Description: Description:
https://newoldstamp.com/editor/profilePictures/profile-b15c8fc3ea4630e2ca604f11e3e951c7-41898.png]

Phone: 609-897-9670 x 5123

Email: maya...@sysmind.com

Website: sysmind.com

Address: 38 Washington Road, Princeton Junction, NJ 08550

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