*Skill Set*
Worked on Solar Winds.
CCNA, CCNP
*Work Location*
Austin, Texas
*Special Instructions*
NA
*Job Description*
JD Follows: -
• Perform DNS changes as per CR prioritization and release planning.
Escalate as needed.
• LAN Administration & Support - L1 / L2 Support
• Modify Datacenter Network configurations through Change Management in
co-ordination with smart hands as needed
• Install and apply vendor supplied patches according to standards and
procedures and in accordance with Change Management process.
• Remote Setup and initial configuration of network devices leveraging
smart hands
• Setup, Configure and Support the carrier terminating routers. Hands and
feet support at Datacenter will be provided by Epicor.
• Setup , Configure and Support the carrier terminating routers (Remote)
• Perform Network upgrades through Change Management. Hands and feet at
Datacenter will be provided by Epicor
• Modify Network configurations through Change Management (Remote)
• Carrier management for data circuits (including terminating devices) -
Remote Job
• Carrier management for data circuits (including terminating devices).
Infosys will coordinate with the Hands and feet support team to be provided
by Epicor.
• Manage network components, Fine tune thresholds/alerts
• Vendor coordination for hardware/software related issues
• Firmware upgrade/ manage vendor host or appliance OS patching level
• Deploying/adding new network switches and routers. Infosys will
coordinate with the Hands and feet support team to be provided by Epicor.
• Escalate problems requiring bug fix, code change and enhancements to
Level 3
• Accept, Analyze and provide solutions to incidents escalated by NOC team
• Escalate problems to L3/other teams when required
• Identify improvement opportunities, test and implement (i.e. high
availability solutions and resiliency in the network)
• Collaborate with Support team on maintenance activities and Disaster
recovery procedures (Remote Tasks only)
• Respond to Ad-hoc maintenance requests. Infosys will coordinate with the
Hands and feet support team to be provided by Epicor.
• Update Run Book with new resolutions that may recur when new network
components are added
• Update support documentation L2 procedures , ITIL awareness , Experience
in managing small team size
· Skill : Data Networking wit hands on for Firewall.
• Duration of Hiring : 6 months
• Years of experience : more than 8 years
• Extension Possible : Yes
• Other Skills : Worked on Solar Winds. CCNA, CCNP
Henry Wade
*Direct:* 972-427-1833
Agile Enterprise Solutions Inc || "Ensuring Client's Success"||
*Email :* henry_w...@aesinc.us.com
*Gmail :* henrywadeagil...@gmail.com || www.aesinc.us.com
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