Hi,
Could you please go through below mentioned job requirement and update me
with relevant consultant's CV!!!
*Title: Desktop Support, **(*Skill: Break-fix (MUST)
*Duration: 6 month contract
*
*Location: Cedar Rapids, IA*
Will be responsible for the following:
Ø Accurately testing, identifying, repairing, resolving, end user technical
issues regarding network/desktop/laptop/Server/printer support.
Ø Break-fix, troubleshoot and resolve software issues; Reimaging
computers/hard drives
Ø Backing up and restoring user data, settings and associated systems
administration activities
Ø Assist Service Desk /Remote Desktop Support teams for hands and feet
coordination efforts
Ø Assist on Incident and Problem management activities
Ø Taking ownership of issues through to resolution on all appropriate
requests
Ø Categorize and prioritize end user support requests (Incidents) and
service requests by utilizing ticketing system to track tickets and provide
up-to-date status and information
Ø Move equipment associated with escalated help desk incidents and service
requests
Ø Recommends and/or performs upgrades on systems to ensure longevity
Ø Provide trade show planning and support, setup, test, training, logistics
and maintenance of all required Workstation and peripheral equipment at the
site.
Ø Adhere to ticket response and resolution SLA’s as agreed upon with the
customer
Ø Assist on special projects like OS migrations, PC refresh and large scale
PC deployments
Ø Available for on call support during afterhours as and when necessary.
Ø Willing to work on 24/7 environment.
* *
*Desired Experience and skillset:*
Ø At least 2 years hands on experience as desk side/local IT engineer
Ø Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc)
Ø Strong Microsoft Operating System installation and troubleshooting skills
Ø Basic understanding on Windows Server 2003/2008/Linux/Unix OS
Ø Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
and Telecom.
Ø Basic knowledge of MAC OS, lotus Notes, blackberry.
Ø Hands on troubleshooting of VPN issues
Ø Basic understanding of Audio/Video equipment and conference room setup
Ø Imaging/Re-imaging of workstations and laptops
Ø Must have thorough understanding of Windows domain structure, Active
Directory, Ghost, Terminal Services, remote control support, NTFS and file
level permissions
Ø Strong Customer service skills
Ø Ability to provide consistent, excellent customer support to entire
staff, representing a variety of personalities and management levels
Ø Strong written and verbal communication skills
Ø Must be detail oriented and self-motivating
Ø Ability to effectively multitask and to perform with a sense of urgency
for rapid issue resolution.
Ø Global exposure in large environments would be preferred.
*Many Thanks,*
*Gaurav Sharma*
*HMG America LLC*
*732-645-2039*
--
--
***************************************************************************************
For all SAP related tutorials,Articles,Faqs,Tips
www.sapbrainsonline.com
****************************************************************************************
You received this message because you are subscribed to the Google Groups
"sapbrains" group.
To post to this group, send email to sapbrains@googlegroups.com
To unsubscribe from this group, send email to
sapbrains-unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/sapbrains?hl=en
---
You received this message because you are subscribed to the Google Groups
"sapbrains" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to sapbrains+unsubscr...@googlegroups.com.
For more options, visit https://groups.google.com/groups/opt_out.
