Re: Password error and cannot change it

2016-03-15 Thread b . hardouin-deleuze
Thanks Jay for your help and happy you are happy with Wolters Kluwer products. Boris Hardouin-Deleuze On Tuesday, March 15, 2016 at 1:57:59 PM UTC-4, Jay Farschman wrote: > > Boris, > > I have to say, I'm not sure why your admin user cannot see and change > things for the one account owner. Ma

Re: Password error and cannot change it

2016-03-15 Thread b . hardouin-deleuze
It worked! thanks a lot Daniele. Boris Hardouin-Deleuze On Tuesday, March 15, 2016 at 2:27:22 PM UTC-4, Daniele Testa wrote: > > When you are logged in as the "admin" user and to go the "accounts"tab in > Scalr Scope (orange), you should see the list of accounts on your system. > Find the accoun

Re: Password error and cannot change it

2016-03-15 Thread Daniele Testa
When you are logged in as the "admin" user and to go the "accounts"tab in Scalr Scope (orange), you should see the list of accounts on your system. Find the account you want to change password for and pick "Change owner password" in the action dropdown. It should not ask you for the existing pas

Re: Password error and cannot change it

2016-03-15 Thread Jay Farschman
Boris, I have to say, I'm not sure why your admin user cannot see and change things for the one account owner. Maybe you can explain a little bit more and maybe someone with more experience with the admin (orange) scope can check in. BTW: I used Wolters Kluwer's digital signature software rec

Re: Password error and cannot change it

2016-03-15 Thread b . hardouin-deleuze
Hi, I have the admin account and password. However I have one Account owner account that I cannot use because I can't change the password or remove the user... On Monday, March 14, 2016 at 10:22:28 AM UTC-4, b.hardoui...@wolterskluwer.com wrote: > > Hi, > > I installed the Enterprise Edition yes

Re: Password error and cannot change it

2016-03-14 Thread Jay Farschman
Boris, You should be able to get the admin password from the CLI on the server (/etc/scalr-server/scalr-server-secret.rb) then login as admin and find your user. The admin user should be able to help with passwords. On Monday, March 14, 2016 at 8:22:28 AM UTC-6, b.hardoui...@wolterskluwer.com