[sipx-users] Polycom handset ACD login

2010-01-14 Thread mkitchin.pub...@gmail.com
Is this thread current for all Polycom handsets? http://list.sipfoundry.org/archive/sipx-users/msg11671.html I tried enabling the ACD features on 450s and 550s running 3.1.3C split and nothing seems to have come to life on the handsets. Is the feature completely gone? I can't seem to find a lot o

[sipx-users] Sip Provider Rate

2010-01-14 Thread Winson (Elabram)
May i know which Sip Provider is cheap and stable? Below the Sip is what i checking in the the market is cheaper 1) PennyTel (Aus) 2) VoipStunt (EUP) 3) Voipbuster (EUP) 4) FreeCall (EUP) Problem is our site in Asia, it too far for me. Any commend for you all?

Re: [sipx-users] Auto Attendent Annoyance

2010-01-14 Thread Jake Ballamis
I had toyed with the idea of using MOH, but hadn't enabled it. I did this and now when I call in I hear music during the transfer. This is good enough for me. Thanks for the suggestion. From: Tony Graziano [mailto:tgrazi...@myitdepartment.net] Sent: Thursday, January 14, 2010 5:44 PM To:

Re: [sipx-users] Auto Attendent Annoyance

2010-01-14 Thread Tony Graziano
Where does MOH play on calls... In ACD. While on hold from a phone call (if gateways support it). I'm not sure there is amagic bullet for your needs until you better describe your configuration though. On Thu, Jan 14, 2010 at 7:40 PM, Tony Graziano wrote: > Is the caller an inside caller or a

Re: [sipx-users] Auto Attendent Annoyance

2010-01-14 Thread Tony Graziano
Is the caller an inside caller or an outside caller? Is the call going through sipXbridge? HOLD music can play IF your gateway is compliant and your phones are configured properly. I don;t see anywhere in the thread where you have described your setup. Would you elaborate? On Thu, Jan 14, 2010 at

Re: [sipx-users] Auto Attendent Annoyance

2010-01-14 Thread Jake Ballamis
So I tried your suggestion, but found that the same thing happens. I also find that if I dial in and choose to call a direct extension, there is no ring-back. I get the message of "please wait while I transfer your call", then hear silence until either someone picks up or it's sent to voicemai

[sipx-users] Release 4.2

2010-01-14 Thread Pizza Napoletana
We are on the verge of deploying sipXecs for two sites. We have a bit of wiggle room on the final deployment date. If 4.2 is around the corner, I'd rather wait and deploy 4.2. Does anyone have a sense of when we might see 4.2? There are some features in 4.2 that will be very useful for us. I ch

[sipx-users] ACD/Call center transfer to voice mail

2010-01-14 Thread mkitchin.pub...@gmail.com
Is it possible to give the caller waiting in the queue the option to transfer to a voicemail? I know it can be forced after a certain timeout, but we would like to give them the option to hold or leave a voicemail. Thanks, Matthew Sipx 4.0.4, sixbridge, Verizon VOIP, No firewall (not needed, p

Re: [sipx-users] Basic Traffic Shaping / QoS advice

2010-01-14 Thread Tim Byng
On Monday I will be attempting to configure QoS on a SMC7904BRB2 router (owned by a client, offsite). I do not have access to this router for testing, so I have been doing some research on how to configure this so that I am ready on Monday. I found the user manual online here: https://www.smc.com/

Re: [sipx-users] Default action for auto attendant

2010-01-14 Thread Todd Hodgen
Look at Features / Auto Attendants / Options. Transfer on Failures. -Original Message- From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of mkitchin.pub...@gmail.com Sent: Thursday, January 14, 2010 8:42 AM To: sipx-users@list.sipfoundr

Re: [sipx-users] Default action for auto attendant

2010-01-14 Thread mkitchin.pub...@gmail.com
Never mind. I got it done under options. Sorry for wasting your time. On 1/14/2010 10:42 AM, mkitchin.pub...@gmail.com wrote: > Is it possible to have a default action for an auto attendant if the > user does not push any button? Our menu directs them through several > choices for various depart

[sipx-users] Default action for auto attendant

2010-01-14 Thread mkitchin.pub...@gmail.com
Is it possible to have a default action for an auto attendant if the user does not push any button? Our menu directs them through several choices for various departments, dial by name, etc. If they don't select any option. we would like it automatically transferred to an extension. I can't seem

Re: [sipx-users] Solved: Problem dialing extensions

2010-01-14 Thread Dan McDaniel
On Wed 13.Jan.10 16:24, Dale Worley wrote: >On Tue, 2010-01-12 at 20:17 -0700, Dan McDaniel wrote: >> On Mon 11.Jan.10 15:18, Dale Worley wrote: >> >On Sun, 2010-01-10 at 23:00 -0700, dan wrote: >> >> I've set up an old SPA2002 to do some testing. It registers with my sipx >> >> server and I can ca

Re: [sipx-users] sipXpark server replacement?

2010-01-14 Thread Josh Patten
That would be a good option. I'd like to hear from the developers on the matter too. Josh Patten Assistant Network Administrator Brazos County IT Dept. (979) 361-4676 On 1/14/2010 8:14 AM, Jim Canfield wrote: > On Wed, Jan 13, 2010 at 4:07 PM, Josh Patten wrote: > >> Is the sipXpark server