If it is useful to anyone else, I managed to get in touch with Apple in the end
via phone and, although it took over an hour, the Apple adviser managed to try
every possible combination of emails and passwords and eventually admitted
defeat and supplied me with a new version of the "Pages" app!
That’s a good point Nick.
I couldn’t initially update Numbers either - got the same error. However,
Numbers WAS on the purchased tab and so I was able to download that. :-)
I could not (and still cannot) download Pages though. I used the Apple ID
support and requested a call. Here’s how to get
Phil,
It just seems worthwhile to suggest that you check in the App Store under the
‘Purchased’ tab, not just with your Apple ID but also with any other family
members. I discovered that all previously downloaded software is listed there.
But hopefully a phone call will sort it if all else fails.
Thanks for your information Stephen. Can you tell me how you managed to get to
talk / communicate with Apple? I'm really mystified about what I might have
done to get this problem. My Apple ID works with everything else!
cheers,Phil T
On Wednesday, 21 October 2015, 10:47, "itsagr...@iclou
I have this issue too and had Apple phone me yesterday.
In my case, for reasons lost in the mists of time, (but verified by my own
archived emails) I asked Apple to cancel my purchase of Pages 4 in 2011.
Because of a recent policy change by Apple they no longer allow free updates to
apps that h
The App store tells me that I have an update available for Pages, but when
I try to download it I get the message "This update is not available for
this apple id because it was bought by a different user or the item was
refunded or cancelled." The only explanantion I can think of is that
perhap
