Hello Andy,


Thanks for this -- I will address the documentation issues shortly.


Regarding GBUdb FP issues-- to date we've not had a truncate (result code 20) false positive report from any system that was configured properly.


Are you reporting such an FP?


Depending upon the circumstances you may want to add the IP to your ignore list.


You can drop the record for the IP from GBUdb with SNFClient -drop <IP>, but if the system is not configured properly then the IP will quickly rise back into the truncate list.


If that is being caused by a pattern rule then you need to discover the pattern rule from logs first and then panic that rule and report the FP.


Hope this helps,


_M


Remainder for reference...


Tuesday, October 7, 2008, 12:58:43 PM, you wrote:


>

Hi,

 

1.       I read this page:

http://www.armresearch.com/support/articles/procedures/falsePositives.jsp

and it seems to be the same.

 

However, should this chapter be expanded to contain information about what to do if some of the new technologies are responsible for the false positive? The “panic rule” instructions don’t really apply in cases like this where there IS no rule:

 

<s u='20081007153730' m='D:\IMail\spool\proc\work\D822c01990000026c.smd' s='20' r='0'>

                <p s='0' t='0' l='10306' d='0'/>

                <g o='0' i='207.45.161.16' t='u' c='0.226425' p='1' r='Truncate'/>

</s>

 

Instead you should have some ready-made sample that shows how to except an IP that has ended up on the Truncate list, or at least move it to the “caution” list?

 

2.       The explanation of the Log files is incomplete:

http://www.armresearch.com/support/articles/software/snfServer/logFiles/activityLogs.jsp

As you can see from the log snippet I posted, there is a node s:r=0. However, s:r is not in the documentation.

 

Best Regards,

Andy





-- 

Pete McNeil

Chief Scientist,

Arm Research Labs, LLC.

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