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http://www.guardian.co.uk/business/story/0,3604,1127373,00.html
Social responsibility is just a PR tool for businesses, says report
Wednesday January 21, 2004
The Guardian

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http://www.christianaid.co.uk/indepth/0401csr/index.htm
In depth: Christian Aid reports
Behind the mask. The real face of corporate social responsibility /21.01.04

The image of multinational companies working hard to make the world a 
better place is often just that - an image, says a new report from 
Christian Aid. What's needed are new laws to make businesses 
responsible for protecting human rights and the environment wherever 
they work.

* Behind the mask. Full report (1.1Mb PDF)
http://www.christianaid.co.uk/indepth/0401csr/csr_behindthemask.pdf

* Executive summary (29 Kb PDF)
* Section 1 Unmasking CSR (93 Kb PDF)
* Case study: Shell in the Niger delta (338 Kb PDF)
* Case study: BAT in Kenya (268 Kb PDF)
* Case study: Coke in Kerala, India (187 Kb PDF)
* Section 3 From CSR to Corporate social accountability (93 Kb PDF)
* Footnotes (46 Kb PDF)

* Press release: report reveals the true face of corporate social 
responsibility /21.01.04
* Take action: call for regulation of companies /21.01.04

See also:
* Fuelling poverty - Oil, war and corruption /05.03
* Hooked on tobacco /02.02
* The scorched earth: oil and war in Sudan /03.01

Executive summary

'We have lived so long at the mercy of uncontrolled economic forces, 
that we have become sceptical about any plan for human emancipation. 
Such a rational and deliberate reorganisation of our economic life 
would enable us, out of the increased wealth production, to establish 
an irreducible minimum standard which might progressively be raised 
to one of comfort and security.'
Lord Harold Macmillan, UK Prime Minister 1957-63

All day a steady file of people make their way up and down the 
potholed main road running through Umuechem, going to and from a 
polluted stream that is now their only source of water. Large trucks 
thunder by at regular intervals, on their way to and from the oil 
pumping station on the outskirts of town. For, despite the lack of 
basic amenities, this is the oil-rich Niger Delta of southern Nigeria.

As well as taps that are dry, this town of 10,000 people also has a 
hospital that has never treated a patient, a secondary school where 
no lessons have ever been taught, a post office that has never 
handled a letter and a women's centre that has never held a meeting. 
All were supposed to have been supplied under 'community development' 
schemes, funded from oil money - local wells produce 15,000 barrels a 
day. But all have failed or remain unfinished.

Four of these projects were 'generous' gifts from the Shell Petroleum 
Development Company of Nigeria - the oil giant's subsidiary that runs 
the flow station near Umuechem and is the country's dominant oil 
company. The others, including the water system, came from the 
state-financed Nigeria Delta Development Corporation, which works 
alongside Shell - to similar effect.

Sadly, this story of failure is not new. In 1990, when the country 
was under military rule, local young people mounted a protest about 
the lack of such facilities. Shell called in the police, most of the 
town was burned to the ground and 80 people were killed. To this day, 
no one has received a penny in compensation and the basic amenities 
are still missing.

This is the story of corporate social responsibility - or CSR - writ large.

Certainly, it is a story that stands in stark contrast to Shell's 
professed commitment to 'core values of honesty, integrity and 
respect for people'.

Outside certain areas of business and investment and supporters in 
the public sector, few people will know much about what CSR is, where 
it comes from and how it works. If they have ever heard of it, they 
will probably just think that it sounds like a good thing (which it 
does, that is part of the point). But this is now a big, and growing, 
industry, seen as a vital tool in promoting and improving the public 
image of some of the world's largest corporations.

In simple terms, companies make loud, public commitments to 
principles of ethical behaviour and undertake 'good works' in the 
communities in which they operate. It sounds and looks like a modern 
version of selfless philanthropy and no doubt in many individual 
cases is motivated by a genuine wish to help and has led to some 
benefits. What's different is that companies frequently use such 
initiatives to defend operations or ways of working which come in for 
public criticism.

'We can't be so bad,' would go a company's clichéd CSR-backed 
response. 'Look at all the nice things we do.'

CSR, in other words, can merely become a branch of PR. Sometimes this 
looks like the only reason for spurts of development activity by 
large companies. Shell, for instance, was at the forefront of CSR in 
Britain, following the joint public relations disasters of the 
Nigerian government's execution of human rights activist Ken 
Saro-Wiwa and the row over Shell's plan to dump the Brent Spar North 
Sea oil platform - both in 1995. Certainly for some, such as those 
living in Umuechem, Shell's CSR programme has brought no tangible 
benefits.

Christian Aid, of course, supports responsible and ethical action by 
business. The problem with CSR, we say, is that it is unable to 
deliver on its grand promises. The case studies in this report 
highlight that the corporate world's commitments to responsible 
behaviour are not borne out by the experience of many who are 
supposed to benefit from them. In some cases, the rhetoric and the 
reality are simply contradictory.

* Shell in Nigeria claims that it has turned over a new leaf there 
and strives to be a 'good neighbour'. Yet it still fails to quickly 
clean up oil spills that ruin villages and runs 'community 
development' projects that are frequently ineffective and which 
sometimes even widen the divide in communities living around the 
oilfields.

* British American Tobacco stresses the importance of upholding high 
standards of health and safety among those working for them and 
claims to provide local farmers with the necessary training and 
protective clothing. But contract farmers in Kenya and Brazil claim 
this does not happen and report chronic ill-heath related to tobacco 
cultivation.

* Coca-Cola emphasises 'using natural resources responsibly'. Yet a 
wholly owned subsidiary in India is accused of depleting village 
wells in an area where water is notoriously scarce and has been told 
by an Indian court to stop drawing ground water.

Christian Aid is saying that CSR is a wholly inadequate response to 
the sometimes devastating impact that multinational companies can 
have in an ever more globalised world - and that CSR is actually used 
to mask that impact. Those who suffer the most as a result are the 
poor and vulnerable people in developing countries and the 
environments in which they live.

Business, moreover, has consistently used CSR to block attempts to 
establish the mandatory international regulation of companies' 
activities. Their basic argument is that CSR shows how committed 
corporations already are to behaving responsibly and that introducing 
such regulation could destroy this good will. Business leaders are 
also constantly saying that regulation is bad for their profits - the 
two statements are, of course, not unconnected.

Modern CSR can be seen to have been born during the 1992 Earth Summit 
in Rio de Janeiro, when UN-sponsored recommendations on regulation 
were rejected in favour of a manifesto for voluntary self-regulation 
put forward by a coalition of companies called the World Business 
Council for Sustainable Development. Its version of events was 
endorsed by the US, the UK and other western governments. The British 
government, for example, is still a vocal supporter of voluntarism.

Such resistance to regulation, this report argues, has left the worst 
corporate abusers effectively unrestrained, and the victims of their 
actions without adequate means of redress. Whatever responsible 
initiatives companies choose to carry out on their own behalf, 
binding international standards of corporate behaviour must be 
established to guarantee that the rights of people and the 
environment in developing countries are properly protected.

'There are some companies that will only take social responsibility 
on board if they have to,' one retail-sector source told us. 'You've 
got to use regulation to make them.'

This is not pie-in-the-sky wishful thinking. There is already a model 
of how such regulation could work in moves currently being made to 
curb bribery. Since 1997, some 35 rich countries of the Organisation 
for Economic Cooperation and Development (OECD) have signed up to a 
convention that outlaws the bribery of foreign public officials by 
business people. This is the first modern example of internationally 
agreed, legally binding regulation for non-financial reasons.

Britain, after a bit of OECD prodding, has now fulfilled its 
obligation by enacting new anti-bribery laws. More than 100 UN member 
states appear likely to take this one stage further and have already 
signed a UN convention on bribery. These activities have led to a far 
greater interest among business in tackling bribery.

Christian Aid is now calling for a similar framework of international 
regulation, backed up by legislation at a national level, to ensure 
the enforcement of real social responsibility in the corporate world. 
Introducing the threat of prosecution and legal action, with 
resulting detailed disclosure of company documents, would create a 
powerful incentive for companies to behave responsibly.

At a national level, we want the UK government to:

* adopt new laws to make corporate social and environmental reporting 
and disclosure mandatory for British companies - including the 
disclosure of payments to overseas governments, information on the 
social and environmental impact of overseas operations and 
information on legal actions against companies

* frame new responsibilities for company directors to give them a 
'duty of care' for communities and the environment, making them 
legally accountable for the actions of their companies overseas

* change the law to enable people harmed by British companies' 
overseas operations to seek redress in UK courts and to provide the 
resources to enable them to do so.

The European Union also has a critical role to play internationally, 
as its member states are home to some of the world's largest and most 
influential multinational corporations.

Christian Aid, then, wants to give companies' ethical commitments 
'teeth' by underpinning them with binding regulation. We are 
advocating a move beyond corporate social responsibility to corporate 
social accountability - meaning that companies in future will have a 
legal obligation to uphold international standards.

Then and only then, we believe, will the corporate world as a whole 
be able to live up to its professed commitment to high standards and 
sustainable development in its dealings with some of the world's 
poorest people.

* Behind the mask. Full report (1.1Mb PDF)


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