*Hi,* * *
* * *This is Sharath from Fabitcorp.* * * * * * * *This is an urgent requirement for my direct Client* * * * * * * *If you have a suitable resume please send the latest resume with rate and contact details.* *Or refer to you are friend who needs this:* * * * * *Title: **Lead SAP/CRM. Location: Raleigh, NC *Duration: 1-2 Years. Available start: 1-3 weeks *Rate: Open* Service Contact Center Lead SAP/CRM): This position will have the primary responsibility for designing and driving the development of the Lenovo Global Services Contact Center solutions. You will serve as the subject matter expert for the Lenovo Global Services organization and work closely with the Services global business operations teams to understand Lenovo's call center support strategy. You will be responsible for defining and documenting the detailed process flows and technical requirements to then work directly with the technical teams (both local and off-shore) through blueprint, development, and realization of the I/T solution(s). *Strong candidates will possess 7+ years experience with SAP CRM Call Center and must be familiar with IVR & CTI technologies. This person must be able to manage complexity and deal with ambiguity. This candidate will also have strong skills and knowledge around application software, complex problem solving, and a proven track record of meeting objectives. The ideal candidate will possess experience in multiple SAP implementations specific to Services call center, delivery, and support function. The candidate should bring industry experience and knowledge of call center "best practices". CRM 7 is HIGHLY preferred* -- Thanks & Regards Sharath Chandra Sr.Technical Recruiter 832 303 5396 (D) 646 381 0667 Ext 105 (W) | 1-888-482-8870 (Toll Free) | 832 553 2737 (Fax) E: sha...@fabitcorp.com | visit us at htttp/www.fabitcorp.com
