Hello,
We have the following new opportunity and need your help in fulfilling it, kindly mail me the matching resumes of your consultants immediately with contact details/best possible hourly rates/availability/location in one mail and I will get in touch with them. Job Title: Remedy Developer/Administrator Location: Brea, CA Duration: 3+ Months The Remedy Developer/Administrator should have extensive experience in both administration and development in Remedy ITSM Applications, including ITSM 6.x, 7.x, and 7.5x Description of Duties : - - Daily monitoring of the Remedy queue and taking and working Service Desk tickets raised in the support of the application. - Ensure resilient Remedy infrastructure, resolve issues related to out of the box functionality and provide customer support - Maintain a stable environment for the BMC Remedy systems. - Responsible for system configuration data and any changes to the system requiring administrative access. - People definitions. This includes licensing and access issues. - Group Population. This includes placing people into the correct permission groups and support groups. - Group Support Staff Skills. This is defining group skills based on any combination of CTI along with location data for each module individually or all modules collectively. - Predefined Task Templates. Creating these when requested or necessary. - Predefined Change Templates. - Coordinate/perform major system upgrades as well as install/upgrade software and application software. - Maintain system configuration data within all applications in the ITSM suite (HD, AM, CM, SLM ) - Work with other application owners and integrations with Remedy. Most notably that includes Active Directory, Identity Management and SMS. - Manage other aspects of the application using Objects or use Objects to correct errors within the application. - Categorizations. This includes all aspects of dealing with Category, Type, and Item issues as well as tiered category structures ( version 7 of Remedy ). - Group Definitions. This includes creating/renaming/deleting groups. Keeping those affected in the loop. The Service Desk and the 2nd/3rd line support groups must know about these changes. - Import data from other sources into remedy ( notably asset information ) - Create login access for individual users and groups. - License management for all BMC Remedy products and work with procurement for license key management. User license management ( fixed and floating ). - Ability to train users of the Remedy system on how to use the tools effectively. - Understand the of creation of reports and the usage of Crystal Reports for customized reports as per user's needs. Thanks & Regards, Ajay Dadi, Senior Recruiter <http://www.webzion.com/> WebZion L.L.C :: 248.566.0104 x 458 Direct: 248-306-0458 :: Fax: 248.306.0464 :: <mailto:aj...@webzion.com> aj...@webzion.com Certified Minority Owned Enterprise :: Prime Vendor for Microsoft's Consulting Services
