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Hi, Our Client is looking for: Oracle R12 Teleservice Techno-Functional Consultant- more Functional roles 10/10 communication Location : Sacramento, CA Duration : Long term Rate : $50/hr 1. Responsible for providing tier 2 support and incident management for the production application, interacting directly with the end-users, client application administrators, and functional and technical resources 2. Preliminary troubleshooting to determine if reported problems are expected standard/customized feature/functionality or unexpected exceptions/bugs 3. Documenting problems reported including problem statement, all error messages encountered, and all steps required re-creating the problem and transactional examples (e.g., Invoice/Item/Customer/Party number/ID, request ID, etc). 4. Delivering, explaining, recreating/demonstrating the problem to technical analysts/developers as necessary 5. Actively monitoring tier 2 Help Desk phone and ticket queue, triage and assign ticket to functional/technical analysts as necessary 6. Perform tier 2 Help Desk, tier 3 defect/improvement, and overall SLA operational reporting 7. Assist in user group meetings, defect/improvement ticket prioritization, process definition, and reporting 8. Participating in system testing and assist/coordinate user acceptance testing 9. Developing and maintaining application check lists and work instructions 10. Developing and maintaining application end-to-end test scripts for patch/release regression testing 11. Developing and maintaining user training material/manual for customized application feature/functionality 12. Coordinate completion and posting of application release notes Education/Experience 1. Minimal 5 years of hands-on support experience in CRM application implementations/upgrades and Oracle databases 2. Demonstrated ability to provide excellent customer service experience in the most challenging environment with limited resource 3. Excellent oral and written communication skills and able to produce required training and/or procedural (work instruction) documentation 4. Practical CRM application knowledge including a. Application administration (configuration set up, etc.) b. Functional solution designs c. Case Management and task management modules 5. At least one packaged helpdesk/ticket tracking application 6. SQL*Plus and ability to construct simple database queries If you are interested in applying then please send your resume with following details: Complete Name: Contact No.: eMAIL: Rates: Current Location: Contract Type: Visa Status: IT Exp: Company details required for Corp2Corp Applicants: Contact Person/ Employer Name: Contact Numbers: Email: Thanks. Vik Garg v...@westcoastllc.com We respect your online privacy. This is not an unsolicited mail. Under Bill s.1618 Title III passed by the 105th US Congress this mail cannot be considered Spam as long as we include contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails, send a reply back with "REMOVE" in the subject line. We are sorry for the inconvenience. -- To unsubscribe, reply using "remove me" as the subject.
