I had the same dead button problem with the Racal 1992 counter. Tactile switches, manufactured by Alps, are sold on mouser(dot)com. I used the 9.5 mm actuator (mouser part number 688-SKHHPP, SKHHPPA010, 6.0x6.0x9.5mm 160gf). The actuator is slightly recessed from the front panel. The longer (13 mm) actuator is also on Mouser, part number 688-SKHHDU.
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